[cisco-voip] Transferring to Outside Lines from the IPCC ?

[Kent Roberts]

Just a thought,   Do you have dedicated LD circuits?  If so are you routing
sending that 800s via those circuits?   The 800 calls can not be sent out LD
circuits.  They must go out the local.







On 5/29/07, Robert Kulagowski <bob at smalltime.com> wrote:
>
> > Miller, Steve wrote:
> >> We have an odd problem.  In our script on the CRS server, we
> >> transfer calls to an external number for our backup helpdesk
> >> vendor.  This works fine when we insert their regular phone number
> >> which is 404-XXX-XXXX, but when we enter the toll free number
> >> 800-XXX-XXXX that is forwarded to the 404 number by the carrier, we
> >> get a busy signal.
>
> Check your Q931 traces; does it look like this?  (I'm also about to
> start troubleshooting this issue, so I don't have an answer).
>
> If the site dials the 800 number directly, it works, but if they use a
> site-wide speed dial that's a CFA on a line that's attached to a
> "SpeedDial" CTI port, it doesn't work.  (*660 is the speed dial)
>
> May 29 10:47:40.923: ISDN Se0/1/0:23 Q931: Applying typeplan for sw-type
> 0xD is 0x2 0x1, Calling num 213928
> May 29 10:47:40.923: ISDN Se0/1/0:23 Q931: Applying typeplan for sw-type
> 0xD is 0x2 0x1, Called num 18005797372
> May 29 10:47:40.923: ISDN Se0/1/0:23 Q931: TX -> SETUP pd = 8  callref =
> 0x06A3
>          Bearer Capability i = 0x8090A2
>                  Standard = CCITT
>                  Transfer Capability = Speech
>                  Transfer Mode = Circuit
>                  Transfer Rate = 64 kbit/s
>          Channel ID i = 0xA98382
>                  Exclusive, Channel 2
>          Calling Party Number i = 0x21A1, '213928'
>                  Plan:ISDN, Type:National
>          Called Party Number i = 0xA1, '18005797372'
>                  Plan:ISDN, Type:National
>          Redirecting Number i = '!', 0x008F, '??*660'
>                  Plan:ISDN, Type:National
>
> May 29 10:47:41.015: ISDN Se0/1/0:23 Q931: RX <- CALL_PROC pd = 8
> callref = 0x86A3 Channel ID i = 0xA98382 Exclusive, Channel 2
>
> May 29 10:47:41.023: ISDN Se0/1/0:23 Q931: RX <- PROGRESS pd = 8
> callref = 0x86A3
>          Cause i = 0x80FF - Interworking error; unspecified
>          Progress Ind i = 0x8088 - In-band info or appropriate now
> available
>
> May 29 10:47:44.935: ISDN Se0/1/0:23 Q931: TX -> DISCONNECT pd = 8
> callref = 0x06A3 Cause i = 0x8090 - Normal call clearing
>
> May 29 10:47:45.015: ISDN Se0/1/0:23 Q931: RX <- RELEASE pd = 8  callref
> = 0x86A3
>
> May 29 10:47:45.019: ISDN Se0/1/0:23 Q931: TX -> RELEASE_COMP pd = 8
> callref = 0x06A3
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