[cisco-voip] Error message while installing CCM 4.0 Subscriber

[Ryan Ratliff]

On the subscriber run regedit, then see if you can connect to the  
publisher via hostname (ccm1) and browse to HKLM\SOFTWARE\Cisco  
Systems, Inc.\CallManager\Build

-Ryan

On May 31, 2007, at 10:37 AM, PRASHANT K wrote:

Hi all,



This is the actual error message im getting while installing the  
subscriber: “THE INSTALLATION FAILED TO VERIFY THE CISCO CALLMANAGER  
VERSION THAT RUNS ON THE PUBLISHER DATABASE SERVER. CANCEL THE  
INSTALLTION, AND REVIEW THE LOG FILE AT C:\PROGRAM FILES\COMMON FILES 
\CISCO\LOGS\CCMUINST.LOG “



05/31/2007 16:23:03.140 MSIApi.cpp MSICheckPubVersion           
Function Started

05/31/2007 16:23:03.156 MSIApi.cpp MSICheckPubVersion           
Successful in setting property: PubVersionMatch to false

05/31/2007 16:23:03.156 MSIApi.cpp MSICheckPubVersion           
Successful in getting property: PUBSVRNAME value: CCM1

05/31/2007 16:23:03.156 MSIApi.cpp MSICheckPubVersion           
Successful in getting property: BUILDVERSION value: 4.0(1)

05/31/2007 16:23:03.218 MSIApi.cpp MSICheckPubVersion          Error  
failed to get registry key: SOFTWARE\Cisco Systems, Inc.\CallManager  
value: Build

05/31/2007 16:23:03.218 MSIApi.cpp MSICheckPubVersion          Error  
code : 1603

05/31/2007 16:23:03.218 MSIApi.cpp MSICheckPubVersion           
Message displayed to user: The installation failed to verify the  
Cisco CallManager version that runs on the publisher database  
server.  Cancel the installation, and review the log file at C: 
\Program Files\Common Files\Cisco\Logs\CCMUIInst.log



The Publisher is working fine. I checked the logs, registry, but im  
unable to solve this…



Thanks and Regards,

Prashant

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