[cisco-voip] Recording ALL calls in IPCC

[Ed Leatherman]

My understanding is that your server needs to be sized appropriately for the
amount of recording you're going to be doing. Would be a good question for
your cisco SE or the consultant that sized up your system. I think the limit
is disk space and performance.

As far as what we do, I record every call that comes in to our main
university operator number, but do not store them long term - basically they
are just in case a bomb threat or something is called in. This amounts to a
few hundred calls a day, they are all very short, and only 3-4 agents total.
We do this exactly how you are describing with workflows and it works great.

For our help desk and other call centers that have a higher volume of calls
and the need to store them for longer periods of time, we go with a separate
call recording system independent of CRS.

On 11/6/07, Cucumber Green <greencucumber2007 at yahoo.com> wrote:
>
> I just setup a workflow to record ALL incoming calls into out contact
> center.
> Its working in a non production enviroment.
>
> My question is, once the call load start growing, will the CRS server be
> able to keep on recording ALL the calls?
> Does this recording have some kind of limit?
>
> What are you guys doing on your contact centers for call recording?
>
> Greetings
>
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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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