[cisco-voip] RTMT on CCM5.1

Tue Oct 2 16:47:25 EDT 2007

Sorry Wes, this is what I get when searching for this bug in the bugtoolkit.

CSCsf08244 Bug Details 
Information contained within Bug ID CSCsf08244 is currently under review for publishing on Bug Toolkit and will be available soon. The publishing team has been automatically alerted to expedite the review of this bug. Try back in an hour or two as we prioritize bugs based on this notification. Further, you may add this bug to your watch group to be notified when the bug is made available to you. 

Thank you very much for your post.

Regards

________________________________

De: Wes Sisk [mailto:wsisk at cisco.com] 
Enviado el: Martes, 02 de Octubre de 2007 05:31 p.m.
Para: Jason Aarons (US)
CC: Sebastián Graña; cisco-voip at puck.nether.net
Asunto: Re: [cisco-voip] RTMT on CCM5.1

come 'on guys,  bugtoolkit on Cisco.com:
CSCsf08244

<B>Symptom:</B>
 Email alerts from RTMT may not be delivered to recipients.

 <B>Conditions:</B>
 RTMT alerts currently do not supply a domain in the from field of the SMTP
header.  
 Example packet capture of problem:
 Simple Mail Transfer Protocol
     Command: MAIL FROM:<RTMT_Admin>\r\n
         Command: MAIL
         Request parameter: FROM:<RTMT_Admin>

CM logs show:
alertmgr.SendMail - SendMail::send: got address exception=
javax.mail.internet.AddressException: Missing domain in string ``RTMT_Admin@''  

 <B>Workaround:</B>
 assign the fully qualified domain name to the servers involved using the
following CLI:

 set network dns primary <your primary dns IP address>
 set network dns secondary <your secondary dns IP address>
 set network domain <node.company.com>

/Wes

Jason Aarons (US) wrote: 

	If I choose no to DNS during installation, how do I go back and re-enable DNS after the face?

	-----Original Message-----
	From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
	Sent: Tuesday, October 02, 2007 2:17 PM
	To: Sebastián Graña
	Cc: cisco-voip at puck.nether.net
	Subject: Re: [cisco-voip] RTMT on CCM5.1

	Hello Sebastian,

	You are encountering the defect CSCsf08244. Please follow the 
	instructions in the workaround.

	If you want a permanent fix without enabling DNS open a TAC case and 
	request the ES where that defect is resolved.

	/Wes

	Sebastián Graña wrote:

		Wes

		DNS is not configured, I'm using SMTP's IP address.

		I've done the capture and there is nothing on the wire coming from any of the call managers with dst port TCP/25.
		About the logs, wich service log should I look for? 

		Thanks

		Sebas

		-----Mensaje original-----
		De: Wes Sisk [mailto:wsisk at cisco.com] 
		Enviado el: Lunes, 01 de Octubre de 2007 07:34 p.m.
		Para: Sebastián Graña
		Asunto: Re: [cisco-voip] RTMT on CCM5.1

		it still applies.  I just update a release-note on the 2nd cdets. the 1st tells you most of what you need.  do you have dns configured?  have you checked the platform logs or performed a packet capture to see the smtp exchange?

		Sebastián Graña wrote:

			Hi Wes
			Thanks for yuor reply.

			I'm using CCM 5.1.1.3000-5 so I believe first Bug does not apply, or 
			it does?
			Not able to view information for CSCsh33877, can you tell me what is 
			it about?

			Thanks

			----------------------------------------------------------------------
			--
			*De:* Wes Sisk [mailto:wsisk at cisco.com] *Enviado el:* Lunes, 01 de 
			Octubre de 2007 06:19 p.m.
			*Para:* Sebastián Graña
			*CC:* cisco-voip at puck.nether.net
			*Asunto:* Re: [cisco-voip] RTMT on CCM5.1

			Watch out for CSCsf08244 and CSCsh33877.

			/Wes

			Sebastián Graña wrote:

				Hi,

				    I'm trying to configure alert email sending with this tool but it 
				is not working.
				    This is what I've done so far:

				    In RTMT, Tools-Alert-Config Mail Server. There I put the IP 
				address of the SMTP server I want to use, and the port.
				    In Tools-Alert-Config Alert Action, in Default added email 
				recipients.

				    I have no activity in the SMTP server form any of the call managers.

				    Has anyone seen this problem?

				Thank you

				Best Regards

				Sebastián Graña
				MCSE - CCNA
				Departamento Técnico
				*Urudata Infraestructura*
				Canelones 1611
				Montevideo / Uruguay
				Tel.: (+598 2) 419 6457

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