[cisco-voip] RTMT on CCM5.1

[Daniel Martin]

I had the same problem and opened a case with TAC. They supplied me version 5.1.1-3119 which fixed it.

 

Daniel.

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
Sent: Tuesday, October 02, 2007 4:31 PM
To: Jason Aarons (US)
Cc: cisco-voip at puck.nether.net; Sebastián Graña
Subject: Re: [cisco-voip] RTMT on CCM5.1

 

come 'on guys,  bugtoolkit on Cisco.com:
CSCsf08244

<B>Symptom:</B>
 Email alerts from RTMT may not be delivered to recipients.
 
 <B>Conditions:</B>
 RTMT alerts currently do not supply a domain in the from field of the SMTP
header.  
 Example packet capture of problem:
 Simple Mail Transfer Protocol
     Command: MAIL FROM:<RTMT_Admin>\r\n
         Command: MAIL
         Request parameter: FROM:<RTMT_Admin>
 

CM logs show:
alertmgr.SendMail - SendMail::send: got address exception=
javax.mail.internet.AddressException: Missing domain in string ``RTMT_Admin@''  

 <B>Workaround:</B>
 assign the fully qualified domain name to the servers involved using the
following CLI:
 
 set network dns primary <your primary dns IP address>
 set network dns secondary <your secondary dns IP address>
 set network domain <node.company.com>

/Wes


Jason Aarons (US) wrote: 

If I choose no to DNS during installation, how do I go back and re-enable DNS after the face?
 
-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
Sent: Tuesday, October 02, 2007 2:17 PM
To: Sebastián Graña
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] RTMT on CCM5.1
 
Hello Sebastian,
 
You are encountering the defect CSCsf08244. Please follow the 
instructions in the workaround.
 
If you want a permanent fix without enabling DNS open a TAC case and 
request the ES where that defect is resolved.
 
/Wes
 
Sebastián Graña wrote:
  

	Wes
	 
	DNS is not configured, I'm using SMTP's IP address.
	 
	I've done the capture and there is nothing on the wire coming from any of the call managers with dst port TCP/25.
	About the logs, wich service log should I look for? 
	 
	Thanks
	 
	Sebas
	 
	-----Mensaje original-----
	De: Wes Sisk [mailto:wsisk at cisco.com] 
	Enviado el: Lunes, 01 de Octubre de 2007 07:34 p.m.
	Para: Sebastián Graña
	Asunto: Re: [cisco-voip] RTMT on CCM5.1
	 
	it still applies.  I just update a release-note on the 2nd cdets. the 1st tells you most of what you need.  do you have dns configured?  have you checked the platform logs or performed a packet capture to see the smtp exchange?
	 
	Sebastián Graña wrote:
	  
	    

		Hi Wes
		Thanks for yuor reply.
		 
		I'm using CCM 5.1.1.3000-5 so I believe first Bug does not apply, or 
		it does?
		Not able to view information for CSCsh33877, can you tell me what is 
		it about?
		 
		Thanks
		 
		----------------------------------------------------------------------
		--
		*De:* Wes Sisk [mailto:wsisk at cisco.com] *Enviado el:* Lunes, 01 de 
		Octubre de 2007 06:19 p.m.
		*Para:* Sebastián Graña
		*CC:* cisco-voip at puck.nether.net
		*Asunto:* Re: [cisco-voip] RTMT on CCM5.1
		 
		Watch out for CSCsf08244 and CSCsh33877.
		 
		/Wes
		 
		Sebastián Graña wrote:
		    
		      

			Hi,
			 
			    I'm trying to configure alert email sending with this tool but it 
			is not working.
			    This is what I've done so far:
			 
			    In RTMT, Tools-Alert-Config Mail Server. There I put the IP 
			address of the SMTP server I want to use, and the port.
			    In Tools-Alert-Config Alert Action, in Default added email 
			recipients.
			 
			    I have no activity in the SMTP server form any of the call managers.
			 
			    Has anyone seen this problem?
			 
			Thank you
			 
			Best Regards
			 
			Sebastián Graña
			MCSE - CCNA
			Departamento Técnico
			*Urudata Infraestructura*
			Canelones 1611
			Montevideo / Uruguay
			Tel.: (+598 2) 419 6457
			 
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