[cisco-voip] Call handler question - Replacing Nortel express messaging?

[John Nunnally]

Chris, thanks for this reply.  I'm sorry it took me so long to look into it,
but this solution does not completely address my problem.  This allows me to
dial a number with some kind of prefix and be routed to a greeting.  This is
impossible when I am dialing a DID number from outside my call manager.
 
I need a way to call a number in Unity. Once I am talking to Unity, enter an
extension (or mailbox) number and be transferred directly to the greeting
rather than ringing the phone.  I have not found a way to do that.  This is
a feature in Nortel Meridian Mail called "Express Messaging" which is very
useful in a lot of circumstances.  We are movng from Nortel to Unity and I
have not come up with a replacement for this feature.  The natives are
restless.
 
John N.

  _____  

From: Chris D'amore [mailto:CDAmore at jackhenry.com] 
Sent: Wednesday, October 03, 2007 12:59 PM
To: John Nunnally; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Call handler question



Follow this link.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186
a00800dea82.shtml

 

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of John Nunnally
Sent: Wednesday, October 03, 2007 12:22 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Call handler question

 

Is there a way in Unity to allow a caller to enter an extension number and
leave a message in a mailbox without ringing the phone?  Nortel calls this
feature "express messaging".

 

In other words, I would like to use "Caller System Transfer" and go directly
to the subscribers greeting instead of transferring the call.

 

Is there a way to do that?

 

JWN

 

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