[cisco-voip] Call handler question - Replacing Nortel express messaging?

[Pat Hayes]

Are you using the transfer to subscriber functionality elsewhere? If 
not, the easiest thing to do is to set all of the subscriber's transfer 
options to 'send to greeting'. Then you could just use any call handler 
with the option to enable callers to enter an extension.

Another option, with similar behavior, that does take a little extra 
user training is #2. From any call handler that is enabled to allow you 
to enter a subscriber's extension, you can add #2 to the end of the dial 
string to bypass the user's transfer options and go straight to their 
greeting. So, to get to 1000's mailbox, you dial 1000#2.

Other that that, Unity really doesn't have a direct equivalent of 
Express Messaging.

-------- Original Message  --------
From: John Nunnally <Nunnally at harding.edu>
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Call handler question - Replacing Nortel express 
messaging?
Date: 10/16/2007 6:17 PM

> Chris, thanks for this reply.  I'm sorry it took me so long to look into it,
> but this solution does not completely address my problem.  This allows me to
> dial a number with some kind of prefix and be routed to a greeting.  This is
> impossible when I am dialing a DID number from outside my call manager.
>  
> I need a way to call a number in Unity. Once I am talking to Unity, enter an
> extension (or mailbox) number and be transferred directly to the greeting
> rather than ringing the phone.  I have not found a way to do that.  This is
> a feature in Nortel Meridian Mail called "Express Messaging" which is very
> useful in a lot of circumstances.  We are movng from Nortel to Unity and I
> have not come up with a replacement for this feature.  The natives are
> restless.
>  
> John N.
> 
>   _____  
> 
> From: Chris D'amore [mailto:CDAmore at jackhenry.com] 
> Sent: Wednesday, October 03, 2007 12:59 PM
> To: John Nunnally; cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] Call handler question
> 
> 
> 
> Follow this link.
> 
> http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186
> a00800dea82.shtml
> 
>  
> 
>  
> 
>  
> 
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of John Nunnally
> Sent: Wednesday, October 03, 2007 12:22 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Call handler question
> 
>  
> 
> Is there a way in Unity to allow a caller to enter an extension number and
> leave a message in a mailbox without ringing the phone?  Nortel calls this
> feature "express messaging".
> 
>  
> 
> In other words, I would like to use "Caller System Transfer" and go directly
> to the subscribers greeting instead of transferring the call.
> 
>  
> 
> Is there a way to do that?
> 
>  
> 
> JWN
> 
>  
> 
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