[cisco-voip] Call handler question - Replacing Nortel express messaging?

[Scott Voll]

you can also setup the *extension feature to send calls directly to vm from
a phone but not from the call handler.

Scott


On 10/16/07, Pat Hayes <pat-cv at wcyv.com> wrote:
>
> Are you using the transfer to subscriber functionality elsewhere? If
> not, the easiest thing to do is to set all of the subscriber's transfer
> options to 'send to greeting'. Then you could just use any call handler
> with the option to enable callers to enter an extension.
>
> Another option, with similar behavior, that does take a little extra
> user training is #2. From any call handler that is enabled to allow you
> to enter a subscriber's extension, you can add #2 to the end of the dial
> string to bypass the user's transfer options and go straight to their
> greeting. So, to get to 1000's mailbox, you dial 1000#2.
>
> Other that that, Unity really doesn't have a direct equivalent of
> Express Messaging.
>
> -------- Original Message  --------
> From: John Nunnally <Nunnally at harding.edu>
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Call handler question - Replacing Nortel express
> messaging?
> Date: 10/16/2007 6:17 PM
>
> > Chris, thanks for this reply.  I'm sorry it took me so long to look into
> it,
> > but this solution does not completely address my problem.  This allows
> me to
> > dial a number with some kind of prefix and be routed to a
> greeting.  This is
> > impossible when I am dialing a DID number from outside my call manager.
> >
> > I need a way to call a number in Unity. Once I am talking to Unity,
> enter an
> > extension (or mailbox) number and be transferred directly to the
> greeting
> > rather than ringing the phone.  I have not found a way to do that.  This
> is
> > a feature in Nortel Meridian Mail called "Express Messaging" which is
> very
> > useful in a lot of circumstances.  We are movng from Nortel to Unity and
> I
> > have not come up with a replacement for this feature.  The natives are
> > restless.
> >
> > John N.
> >
> >   _____
> >
> > From: Chris D'amore [mailto:CDAmore at jackhenry.com]
> > Sent: Wednesday, October 03, 2007 12:59 PM
> > To: John Nunnally; cisco-voip at puck.nether.net
> > Subject: RE: [cisco-voip] Call handler question
> >
> >
> >
> > Follow this link.
> >
> >
> http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186
> > a00800dea82.shtml
> >
> >
> >
> >
> >
> >
> >
> > From: cisco-voip-bounces at puck.nether.net
> > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of John Nunnally
> > Sent: Wednesday, October 03, 2007 12:22 PM
> > To: cisco-voip at puck.nether.net
> > Subject: [cisco-voip] Call handler question
> >
> >
> >
> > Is there a way in Unity to allow a caller to enter an extension number
> and
> > leave a message in a mailbox without ringing the phone?  Nortel calls
> this
> > feature "express messaging".
> >
> >
> >
> > In other words, I would like to use "Caller System Transfer" and go
> directly
> > to the subscribers greeting instead of transferring the call.
> >
> >
> >
> > Is there a way to do that?
> >
> >
> >
> > JWN
> >
> >
> >
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> >
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