[cisco-voip] Call handler question - Replacing Nortel express messaging?

[John Nunnally]

I'm embarrassed to say I was not aware of the built-in "#2" feature.  Other
than being a training issue, that feature meets our needs.
 
Using the asterisk-extension configuration documented by Cisco can be
confusing when asterisk is used elsewhere to escape to a password prompt.
Using a different prefix works, but this whole concept does not work if you
need to reach a greeting directly by dialing a DID number from outside.
Since "#2" is implemented in Unity, it doesn't matter how you get routed
there.
 
Thanks to everyone for the help.
 
John N.  

  _____  

From: Scott Voll [mailto:svoll.voip at gmail.com] 
Sent: Wednesday, October 17, 2007 9:40 AM
To: Pat Hayes
Cc: John Nunnally; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call handler question - Replacing Nortel express
messaging?


you can also setup the *extension feature to send calls directly to vm from
a phone but not from the call handler.
 
Scott

 
On 10/16/07, Pat Hayes <pat-cv at wcyv.com> wrote: 

Are you using the transfer to subscriber functionality elsewhere? If
not, the easiest thing to do is to set all of the subscriber's transfer 
options to 'send to greeting'. Then you could just use any call handler
with the option to enable callers to enter an extension.

Another option, with similar behavior, that does take a little extra
user training is #2. From any call handler that is enabled to allow you
to enter a subscriber's extension, you can add #2 to the end of the dial
string to bypass the user's transfer options and go straight to their 
greeting. So, to get to 1000's mailbox, you dial 1000#2.

Other that that, Unity really doesn't have a direct equivalent of
Express Messaging.

-------- Original Message  --------
From: John Nunnally < Nunnally at harding.edu>
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Call handler question - Replacing Nortel express 
messaging?
Date: 10/16/2007 6:17 PM

> Chris, thanks for this reply.  I'm sorry it took me so long to look into
it,
> but this solution does not completely address my problem.  This allows me
to
> dial a number with some kind of prefix and be routed to a greeting.  This
is
> impossible when I am dialing a DID number from outside my call manager.
>
> I need a way to call a number in Unity. Once I am talking to Unity, enter
an 
> extension (or mailbox) number and be transferred directly to the greeting
> rather than ringing the phone.  I have not found a way to do that.  This
is
> a feature in Nortel Meridian Mail called "Express Messaging" which is very

> useful in a lot of circumstances.  We are movng from Nortel to Unity and I
> have not come up with a replacement for this feature.  The natives are
> restless.
>
> John N.
>
>   _____ 
>
> From: Chris D'amore [mailto:CDAmore at jackhenry.com]
> Sent: Wednesday, October 03, 2007 12:59 PM
> To: John Nunnally; cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] Call handler question
>
>
>
> Follow this link.
>
>
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186
> a00800dea82.shtml
>
>
>
>
>
>
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of John Nunnally
> Sent: Wednesday, October 03, 2007 12:22 PM 
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Call handler question
>
>
>
> Is there a way in Unity to allow a caller to enter an extension number and

> leave a message in a mailbox without ringing the phone?  Nortel calls this
> feature "express messaging".
>
>
>
> In other words, I would like to use "Caller System Transfer" and go
directly 
> to the subscribers greeting instead of transferring the call.
>
>
>
> Is there a way to do that?
>
>
>
> JWN
>
>
>
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