[cisco-voip] Abandonded calls in IPCC

[Johnny Crothers (c)]

Thanks guys :-) helps a lot :-)

 

Johnny Crothers

IPT Specialist

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: 13 September 2007 16:38
To: Johnny Crothers (c)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Abandonded calls in IPCC

 

Hi Johnny

If you are referring to IPCC Express, I believe that you need to
specifically mark the call as handled in your script, otherwise any
contact that hangs up before getting sent to an agent will get marked as
abandoned - even if they were never even in a queue. 

Ed



On 9/13/07, Johnny Crothers (c) <Johnny.Crothers at vanco.co.uk> wrote:

Hi Everyone,

 

What is the default length of time a call is treated as an abandoned
call when entering a queue? If that makes any sense..

 

Like if a call enters the queue, sits there for x seconds, then
disconnects what does x have to be for this call to be treated as
abandoned?

 

And is this time configurable?

 

Cheers,

 

Johnny



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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations 

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