[cisco-voip] Abandonded calls in IPCC

[Ed Leatherman]

Hi Johnny

If you are referring to IPCC Express, I believe that you need to
specifically mark the call as handled in your script, otherwise any contact
that hangs up before getting sent to an agent will get marked as abandoned -
even if they were never even in a queue.

Ed


On 9/13/07, Johnny Crothers (c) <Johnny.Crothers at vanco.co.uk> wrote:
>
>  Hi Everyone,
>
>
>
> What is the default length of time a call is treated as an abandoned call
> when entering a queue? If that makes any sense..
>
>
>
> Like if a call enters the queue, sits there for x seconds, then
> disconnects what does x have to be for this call to be treated as abandoned?
>
>
>
> And is this time configurable?
>
>
>
> Cheers,
>
>
>
> Johnny
>
>
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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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