[cisco-voip] MoH not translating?

[Biffle, Gerrad]

We're running 4.1(3) and I ran into the same thing today with our MOH
audio sources.  I ended up having to turn on the detailed traces for the
Music on Hold translating.  Set the Cisco MOH Audio Translator service
to "detailed".  Try to update the audio source again and then go to
c:\program files\cisco\trace\cms.  Hopefully these trace files will give
you an idea of what's going on.  In my case today - I was getting an
"access restricted" - changed some security settings and then it ran
fine.

 

Hope that helps.

 

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Corbett Enders
Sent: Monday, September 17, 2007 6:14 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] MoH not translating?

 

Running on Call Manager 4.2(3).

 

I'm trying to update our music on hold to a new recording.

 

I'm dropping the MP3 file into C:\Program
Files\Cisco\MOH\DropMOHAudioSourceFilesHere.

 

The MoH Audio Translator service is running. I have even cycled it.

 

I'm looking in the default TFTP \MoH directory for the newly converted
files but they are not appearing.  What am I doing wrong?

 

Corbett Enders

Business Development
Homes by Avi Inc.
Tel: (403) 536-7170
Fax: (403) 536-7171
Email: cenders at homesbyavi.com <mailto:cenders at homesbyavi.com>  
www.homesbyavi.com <http://www.homesbyavi.com>  

 

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