[cisco-voip] MoH not translating?

[Ryan Ratliff]

Make sure the account the MOH Audio Translator service runs as has  
full permissions on that folder and all objects underneath.

-Ryan

On Sep 17, 2007, at 9:07 PM, Biffle, Gerrad wrote:

We’re running 4.1(3) and I ran into the same thing today with our MOH  
audio sources.  I ended up having to turn on the detailed traces for  
the Music on Hold translating.  Set the Cisco MOH Audio Translator  
service to “detailed”.  Try to update the audio source again and then  
go to c:\program files\cisco\trace\cms.  Hopefully these trace files  
will give you an idea of what’s going on.  In my case today – I was  
getting an “access restricted” – changed some security settings and  
then it ran fine.


Hope that helps.



From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
bounces at puck.nether.net] On Behalf Of Corbett Enders
Sent: Monday, September 17, 2007 6:14 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] MoH not translating?


Running on Call Manager 4.2(3).


I’m trying to update our music on hold to a new recording.


I’m dropping the MP3 file into C:\Program Files\Cisco\MOH 
\DropMOHAudioSourceFilesHere.


The MoH Audio Translator service is running. I have even cycled it.


I’m looking in the default TFTP \MoH directory for the newly  
converted files but they are not appearing.  What am I doing wrong?


Corbett Enders

Business Development
Homes by Avi Inc.
Tel: (403) 536-7170
Fax: (403) 536-7171
Email: cenders at homesbyavi.com
www.homesbyavi.com





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