[cisco-voip] MoH not translating?

[Steve G]

This happens to me all the time.  Make sure all the CCM accounts have
permissions on the file that you dropped into the MOH folder.

On 9/18/07, Ryan Ratliff <rratliff at cisco.com> wrote:
>
> Make sure the account the MOH Audio Translator service runs as has
> full permissions on that folder and all objects underneath.
>
> -Ryan
>
> On Sep 17, 2007, at 9:07 PM, Biffle, Gerrad wrote:
>
> We're running 4.1(3) and I ran into the same thing today with our MOH
> audio sources.  I ended up having to turn on the detailed traces for
> the Music on Hold translating.  Set the Cisco MOH Audio Translator
> service to "detailed".  Try to update the audio source again and then
> go to c:\program files\cisco\trace\cms.  Hopefully these trace files
> will give you an idea of what's going on.  In my case today – I was
> getting an "access restricted" – changed some security settings and
> then it ran fine.
>
>
> Hope that helps.
>
>
>
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-
> bounces at puck.nether.net] On Behalf Of Corbett Enders
> Sent: Monday, September 17, 2007 6:14 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] MoH not translating?
>
>
> Running on Call Manager 4.2(3).
>
>
> I'm trying to update our music on hold to a new recording.
>
>
> I'm dropping the MP3 file into C:\Program Files\Cisco\MOH
> \DropMOHAudioSourceFilesHere.
>
>
> The MoH Audio Translator service is running. I have even cycled it.
>
>
> I'm looking in the default TFTP \MoH directory for the newly
> converted files but they are not appearing.  What am I doing wrong?
>
>
> Corbett Enders
>
> Business Development
> Homes by Avi Inc.
> Tel: (403) 536-7170
> Fax: (403) 536-7171
> Email: cenders at homesbyavi.com
> www.homesbyavi.com
>
>
>
>
>
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