[cisco-voip] H.323 disconnect issue

Wes Sisk wsisk at cisco.com
Thu Sep 20 16:16:04 EDT 2007


make sure the tick the box for q931/h225 messages in TranslatorX is 
selected so messages are displayed. If still no h.323 messages, then 
calls are being processes on a different CM node in your cluster.

/wes

Dave Wolgast wrote:
> I only see Skinny messages.
>  
> (I actually had gathered them using Triple Combo before I got your 
> message).
>  
> Relevant here (I think) are the events that occurred at 15:14:41.
>  
> 09/20/2007 15:14:41.786 CCM|H245ASN - TtPid=(7,100,144,444) -Incoming 
> -value MultimediaSystemControlMessage ::= command : endSessionCommand 
> : disconnect : NULL|<CLID::HNNYCMB1-Cluster><NID::SUBSCRIBER 4>
>  
> 09/20/2007 15:14:41.786 CCM|H245ASN - TtPid=(7,100,144,444) -Outgoing 
> -value MultimediaSystemControlMessage ::= command : endSessionCommand 
> : disconnect : NULL|<CLID::HNNYCMB1-Cluster><NID::SUBSCRIBER 4>
>  
> 09/20/2007 15:14:41.786 CCM|IsdnMsgData1= 08 02 14 16 5A 7E 00 27 05 
> 25 C0 06 00 08 91 4A 00 04 58 88 C0 11 00 02 28 5D 1C 4F 01 45 13 02 
> 26 76 77 E4 4D 02 13 01 00 01 40 10 80 01 00 
> |<CLID::HNNYCMB1-Cluster><NID::SUBSCRIBER 4>
> (translation:  H.225 0x1416 RELEASE_COMP RX<-- GATEKEEPER
> RELEASE_COMP pd=8 callref=0x1416
>  
> 09/20/2007 15:14:41.856 CCM|StationD:    (0000867) CloseReceiveChannel 
> conferenceID=117614940 passThruPartyID=118606929.  myIP: 2a1a850a 
> (10.133.26.42 
> <http://10.133.26.42>)|<CLID::HNNYCMB1-Cluster><NID::SUBSCRIBER 
> 1><CT::7,100,132, 2522.1><IP::GATEKEEPER><DEV::>
>  
> 09/20/2007 15:14:41.856 CCM|StationD(867): StationCtiD - 
> CtiStopReceptionNotify 
> CI=117614940|<CLID::HNNYCMB1-Cluster><NID::SUBSCRIBER 
> 1><CT::7,100,132,2522.1><IP::GATEKEEPE><DEV::>
>  
> 09/20/2007 15:14:41.856 CCM|StationD(867): StationCtiD - 
> CtiStopReceptionNotify 
> CI=117614940|<CLID::HNNYCMB1-Cluster><NID::SUBSCRIBER 
> 1><CT::7,100,132,2522.1><IP::GATEKEEPE><DEV::>
>  
> 09/20/2007 15:14:41.856 CCM|StationD:    (0000867) 
> StopMediaTransmission conferenceID=117614940 
> passThruPartyID=118606929.  myIP: 2a1a850a (10.133.26.42 
> <http://10.133.26.42>)|<CLID::HNNYCMB1-Cluster><NID::SUBSCRIBER 
> 1><CT::7,100,132, 2522.1><IP::GATEKEEPER><DEV::>
>  
> 09/20/2007 15:14:41.856 CCM|StationD(867): StationCtiD - 
> CtiStopTransmissionNotify 
> CI=117614940|<CLID::HNNYCMB1-Cluster><NID::SUBSCRIBER 
> 1><CT::7,100,132,2522.1><IP::GATEKEEPER><DEV::>
>  
> 09/20/2007 15:14:41.856 CCM|StationD(867): StationCtiD - 
> CtiStopTransmissionNotify 
> CI=117614940|<CLID::HNNYCMB1-Cluster><NID::SUBSCRIBER 
> 1><CT::7,100,132,2522.1><IP::GATEKEEPER><DEV::>
>  
> 09/20/2007 15:14:41.856 CCM|StationD:    (0000867) 
> StopTone.|<CLID::HNNYCMB1-Cluster><NID::SUBSCRIBER 
> 1><CT::7,100,132,2522.1><IP::GATEKEEPER><DEV::>
>  
> 09/20/2007 15:14:41.856 CCM|StationD:    (0000867) StartTone 
> tone=37(ReorderTone), 
> direction=0.|<CLID::HNNYCMB1-Cluster><NID::SUBSCRIBER 
> 1><CT::7,100,132,2522.1><IP::GATEKEEPER><DEV::>
>  
> 09/20/2007 15:14:41.856 CCM|StationD:    (0000867) SelectSoftKeys 
> instance=1 reference=117614940 softKeySetIndex=8 
> validKeyMask=fffeffff.|<CLID::HNNYCMB1-Cluster><NID::SUBSCRIBER 
> 1><CT::7,100,132,2522.1 ><IP::GATEKEEPER><DEV::>
>  
> 09/20/2007 15:14:41.856 CCM|StationD:    (0000867) 
> ConnectionStatisticsReq directoryNum=8995 callIdentifier=117614940 
> statsProcessingMode=0(clearStats)|<CLID::HNNYCMB1-Cluster><NID::SUBSCRIBER 
> 1><CT::7,100,132, 2522.1><IP::GATEKEEPER><DEV::>
>  
> There is no RELEASE_COMP from the phone until 6 seconds later when I 
> hang up the receiver.
>  
> On 9/20/07, *Wes Sisk* <wsisk at cisco.com <mailto:wsisk at cisco.com>> wrote:
>
>     In Callmanager turn on detailed CallManager traces
>     check the h245 box in the upper left of CM trace configuration screen.
>     http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml
>
>     collect CM sdi traces (c:\program files\cisco\trace\ccm) and look
>     for problem call.
>     TranslatorX is your friend for parsing the h323/q931 messages:
>     http://www.employees.org/~pgiralt/TranslatorX/
>     <http://www.employees.org/%7Epgiralt/TranslatorX/>
>
>     /Wes
>
>
>     Dave Wolgast wrote:
>>     No, and I'm not sure how I am going to find out.  I think I can telnet
>>     into the VSX and collect some kind of H323 traces...I just have to
>>     figure out how, because there doen't seem to be a ton of documentation
>>     on in-depth troubleshooting for the VSX
>>
>>
>>     On 9/20/07, Wes Sisk <wsisk at cisco.com> <mailto:wsisk at cisco.com> wrote:
>>       
>>>           Any insight on the h.323 signaling polycom sends when it goes onhook?
>>>
>>>      /Wes
>>>
>>>
>>>      Dave Wolgast wrote:
>>>
>>>     Hello,
>>>
>>>      I have a Polycom VSX8000 connecting with a skinny IP phone via
>>>     gatekeeper-controlled H.323 trunk (Gatekeeper is Polycom SE200 -- Not IOS).
>>>     Calls are connected successfully in both directions using our 4-digit dial
>>>     plan.  However, when the Polycom H.323 VSX endpoint is the first to hang up
>>>     the call, the skinny phone gets reorder tone rather than disconnecting.  The
>>>     display on the IP phone continues to say 'connected.'
>>>
>>>      At first glance, it seems as if there is never a disconnect message sent
>>>     from the H.323 side of the call.  (We are also experiencing a similar issue
>>>     with an H.323 IVR that is defined as an H.323 gateway).
>>>
>>>      Can anyone make any suggestions as to what is going on here, and how I
>>>     should proceed?
>>>
>>>      Thanks!
>>>
>>>      --
>>>      Dave Wolgast
>>>      Inergex, Inc.
>>>      Buffalo, New York
>>>
>>>     ________________________________
>>>
>>>     _______________________________________________
>>>     cisco-voip mailing list
>>>     cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
>>>     https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>         
>>       
>
>
>
>
> -- 
> Dave Wolgast
> Livonia, NY 


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