[cisco-voip] IPCCx 4.0

[Ed Leatherman]

Hi Scott, try this. In Desktop Administrator, click on the root of the tree
widget on the left (i think its the name of your IPCC system) and then in
one of the drop down menus along the top there is a "synchronize directory"
option. sometimes we get problems like that and going through and hitting
this option fixes them.

On 9/25/07, Scott Voll <svoll.voip at gmail.com> wrote:
>
> has anyone seen problems with adding agents to teams.  I have setup an
> agent and no matter how I move him to a different team he keeps getting put
> in the default team.
>
> Any ideas on how to fix it?
>
> TIA
>
> Scott
>
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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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