[cisco-voip] Problem with DRF copying to SFTP server

[Lemon]

On Fri, Dec 5, 2008 at 4:52 PM, Eric Isakson <Eisakson at ogdenclinic.com> wrote:
> IIRC, we upgraded to 5.1.3.1000-12, which we needed to do anyway.  The Cisco
> Bug Toolkit (http://tools.cisco.com/Support/BugToolKit/) shows what version
> the issue has been fixed in.  Just search for CSCsj12178.

The bug specifies:

Workaround:
The workaround requires remote access to the server. Please contact
TAC for the same.

Can TAC apply a fix remotely before upgrading as it seems a bit risky
to upgrade without a backup?