[cisco-voip] IP IVR Upgrade from 4.x to 7.x

[Matthew Loraditch]

That basically worked, since the original case was a TAC case moved to licensing I called in and punched in my tac number and the tac operator transferred me to the licensing person
That might be a good strategy for others, "be dumb" open a tac case they transfer to licensing and if you don't get what you want call in. The TAC operator doesn't know the difference and transfers you anyway.
I had to literally look up the part numbers for what I needed and the guy just made me a license, I should have given him a UCCX premium license part number too!

Matthew Loraditch
10944 Beaver Dam Road, Suite A
Hunt Valley, Maryland  21030
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: Jason Aarons (US) [mailto:jason.aarons at us.didata.com]
Sent: Friday, December 12, 2008 1:31 PM
To: Matthew Loraditch
Subject: RE: [cisco-voip] IP IVR Upgrade from 4.x to 7.x

If you make a TAC case P2, they get someone on the phone and fix it live.  You don't hang up until you have the license key and it's working.  Backbone TAC has a dedicated license team, versus outsourced for other issues.

I've had to make a few cases P2 when starting the actual  upgrade.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Friday, December 12, 2008 1:20 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IP IVR Upgrade from 4.x to 7.x

I have UCSS and am planning an IVR upgrade from 4 to 7. I  have been trying for 3 days to get correct license files. I originally got a 7.0 upgrade license from my pak key via the license site, that in combo with my older license files did not work. I opened a tac case asking what's up and was informed that the Licensing team would need to merge my license files and generate a new one since the it was a new install essentially. TAC guy transferred case to Licensing. The licensing guy asked for my pak and I sent him that and my UCSS contract and he just resends me my upgrade license file.... I emailed back and told him that wouldn't work and still don't have a response coming up on 2.5 days... Is there any way to get these people on the phone???? Or is maybe there a special team for this??

I'm pulling my hair out ATM....

Thanks in advance


Matthew Loraditch
10944 Beaver Dam Road, Suite A
Hunt Valley, Maryland  21030
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

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