[cisco-voip] IP IVR Upgrade from 4.x to 7.x

[Ed Leatherman]

I had this almost exact same situation with a UCCX license last year, the
licensing person just kept sending me the same license file and/or form
letter. When I asked to have the case escalated I was told it was already
escalated as far as it would go. Had to raise heck with my account manager
before someone would actually read my problem and fix it. Was a very
disappointing customer service experience, I made sure to let them know it
too.

On Fri, Dec 12, 2008 at 1:50 PM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

>
>
> That basically worked, since the original case was a TAC case moved to
> licensing I called in and punched in my tac number and the tac operator
> transferred me to the licensing person
>
> That might be a good strategy for others, "be dumb" open a tac case they
> transfer to licensing and if you don't get what you want call in. The TAC
> operator doesn't know the difference and transfers you anyway.
>
> I had to literally look up the part numbers for what I needed and the guy
> just made me a license, I should have given him a UCCX premium license part
> number too!
>

-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations
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