[cisco-voip] IPCCX 5.0(2) Premium - Supervisor Access to Change Assigned Skills/Competence Level

Fri Dec 12 21:30:25 EST 2008

I believe they need to login to appadmin with their supervisor login. From there the can re-skill agents they supervise.

In 5.x appsupervisor pages are rolled up into appadmin, however, supervisors only have limited access in comparison to admin logins.

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Sent from a mobile device with very tiny keys. Please excuse my typos.

________________________________
From: Scott Voll <svoll.voip at gmail.com>
Sent: Friday, December 12, 2008 5:28 PM
To: Eric Isakson <Eisakson at ogdenclinic.com>
Cc: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] IPCCX 5.0(2) Premium - Supervisor Access to Change Assigned Skills/Competence Level

I thought it was already in 5.0 but I'm not finding it..... maybe it's coming..... I know I've heard about it.

Scott

On Fri, Dec 12, 2008 at 1:09 PM, Eric Isakson <Eisakson at ogdenclinic.com<mailto:Eisakson at ogdenclinic.com>> wrote:

I need a way to allow my call center supervisors to change the skills and competence levels for resources (Subsystems->RmCm->Resources) without giving them access to all of AppAdmin.  Anyone else come across this request?  Solutions/Suggestions?

Thanks,

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