[cisco-voip] Recording users in hunt group / call center

[Fried Michael]

Hello all, some advice needed:

> We have a group of 7 that sit in a customer facing call center
> (currently just run as a hunt group).  We need to record all of their
> calls and archive off to CD after 2 weeks.  Cisco tells me to turn
> them into a call center under contact center express, problem being
> that my IPCC server sits across the WAN from the users and it seems to
> me that each call would have to stream across the WAN for recording.
> 
> Anyone have any ideas or can recommend a solution?
> 
> Thank you and happy holidays,
> Mike
> 
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