[cisco-voip] Recording users in hunt group / call center

[Beck, Christopher]

Look at Cistera or IPCelerate.  They both, as do others, have standalone
call recording systems.

 

If the hunt group is doing what you need, this is a way to simply add
the recording.

 

Happy holidays!

Chris

 

Chris Beck

 

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Fried Michael
Sent: Tuesday, December 23, 2008 8:09 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Recording users in hunt group / call center

 

Hello all, some advice needed: 

We have a group of 7 that sit in a customer facing call center
(currently just run as a hunt group).  We need to record all of their
calls and archive off to CD after 2 weeks.  Cisco tells me to turn them
into a call center under contact center express, problem being that my
IPCC server sits across the WAN from the users and it seems to me that
each call would have to stream across the WAN for recording.

Anyone have any ideas or can recommend a solution? 

Thank you and happy holidays, 
Mike 



Confidentiality Notice: This email is intended for the sole use of the intended recipient(s) and may contain confidential, proprietary or privileged information. If you are not the intended recipient, you are notified that any use, review, dissemination, copying or action taken based on this message or its attachments, if any, is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy or delete all copies of the original message and any attachments. Thank you.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20081223/ace08148/attachment.html>