[cisco-voip] Minimum firmware ver. needed to upgrade from 3.1 to more current version?

[Jack Martin]

When the phone is connecting to the tftp server are you seeing any error messages on the phone screen?  Run a "debug tftp events" then reload the phone and see what turns up in the debugs.

After uploading new firmware to flash, make sure you run "create cnf" in telephony-service mode so that new .xml phone templates are generated.

 (config)#telephony-service
 (config-telephony)#create ?
  cnf-files  create XML cnf for ethernet phone

What keystrokes are you pressing to try to force the factory reset?

Jack Martin, CCVP
Network Engineer
Tushaus Computer Services
10400 Innovation Drive, Ste 100
Milwaukee, WI 53226
414.908.2222 Helpdesk
414.908.2267 Work
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-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan Charles
Sent: Tuesday, February 05, 2008 7:08 PM
To: Paul Choi
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Minimum firmware ver. needed to upgrade from 3.1 to more current version?

I think you need to check and see why the phone isn't updating its
firmware... are other phones on the CME getting the new code, did they
get the new code from that device...

Possible that you are missing some critical file it is looking for...
try downloading the firmware from Cisco and re-uploading it to the
router, make sure you add all of the tftp-server commands for each
file and serve up the file under telephony-services (probably
something .loads... leave off the .loads tho...)


Jonathan

On Feb 5, 2008 11:24 AM, Paul Choi <asobihoudai at yahoo.com> wrote:
> I have a very very stubborn 7960 phone that is stuck
> with a 3.1 firmware image on it under CCME. I can't
> force it to erase itself to factory default. It isn't
> working so I'm trying to find a firmware image that
> the phone will accept since it isn't automatically
> pulling the 7.2(T0.23) image it is supposed to
> pull...and then upgrade the phone to 7.2(T0.23).
>
> Where can I find this information?
>
> Paul
>
>
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