[cisco-voip] Historical reporting client Save and Print from Network locations

[Ryan O'Connell]

Hello,

we are using UCCX version 5.X and noticed that when we use the Historical reporting client we are unable to See network drives or Network printers. I found out this was because the client installs and uses a local acccount "CiscoHistrprtusr" on the each PC and this user has no domain privileges. What is the workaround. Do we simply create an account with the same name and password on the domain? If so does anyone know the password for this user or if I can safely reset it without causing issues?

Ryan


Ryan O’Connell CCIE Voice #13382
Systems Consultant
UNIS LUMIN - Technology Based Business Solutions
1201 5th Street SW, Suite 202
Calgary, Alberta, T2R 0Y6
IP Phone : 403.410.9272 x290
Tollfree    : 888.475.0432 x290
Mobile     : 403.990.1275
Fax          : 403.355.9949
<http://www.unislumin.com/>
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