[cisco-voip] Historical reporting client Save and Print fromNetwork locations

[Ryan O'Connell]

Hi Rasim,

I do appreciate your feedback as a workaround, I guess I'm just surprised that others havn't complained about this issue and that the workarounds for such a simple thing such as Saving and Printing a file to a network location has to be so complicated. Seriously who doesn't use file servers and print servers. Why make a tool that can't be used on a network?

Ryan


Ryan O’Connell CCIE Voice #13382
Systems Consultant
UNIS LUMIN - Technology Based Business Solutions
1201 5th Street SW, Suite 202
Calgary, Alberta, T2R 0Y6
IP Phone : 403.410.9272 x290
Tollfree    : 888.475.0432 x290
Mobile     : 403.990.1275
Fax          : 403.355.9949
<http://www.unislumin.com/>
________________________________
From: Rasim Duric [rduric at uoguelph.ca]
Sent: February 8, 2008 11:54 AM
To: Ryan O'Connell; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Historical reporting client Save and Print fromNetwork locations

You set  this  up only once and it was very easy. We use it not only as a repository for the IPCCX historical reports but for the Unity reports as well. Once it’s up and running you don’t  worry about security, UPS, backups etc.  since it’s sitting in our data centre.

Rasim Duric
Network Analyst (CCS)
University of Guelph
Guelph, N1G 2W1, ON
519-824-4120x53146
rduric at uoguelph.ca

From: Ryan O'Connell [mailto:Roconnell at unislumin.com]
Sent: February-08-08 12:40 PM
To: Rasim Duric; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Historical reporting client Save and Print fromNetwork locations

Wow,

I'm hoping there is an easier workaround?

If I created a domain account with the same username would this work?

Anyone?




Ryan O’Connell CCIE Voice #13382
Systems Consultant
UNIS LUMIN - Technology Based Business Solutions
1201 5th Street SW, Suite 202
Calgary, Alberta, T2R 0Y6
IP Phone : 403.410.9272 x290
Tollfree    : 888.475.0432 x290
Mobile     : 403.990.1275
Fax          : 403.355.9949
________________________________
From: Rasim Duric [rduric at uoguelph.ca]
Sent: February 8, 2008 10:24 AM
To: Ryan O'Connell; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Historical reporting client Save and Print fromNetwork locations
Our workaround was to create a virtual windows XP on  VMware. Once the reports have been generated and saved on the Virtual PC we would use Robocopy and schedule transferring  data onto network shares for clients that require these reports.

Rasim Duric
Network Analyst (CCS)
University of Guelph
Guelph, N1G 2W1, ON
519-824-4120x53146
rduric at uoguelph.ca

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan O'Connell
Sent: February-08-08 11:58 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Historical reporting client Save and Print fromNetwork locations


Hello,

we are using UCCX version 5.X and noticed that when we use the Historical reporting client we are unable to See network drives or Network printers. I found out this was because the client installs and uses a local acccount "CiscoHistrprtusr" on the each PC and this user has no domain privileges. What is the workaround. Do we simply create an account with the same name and password on the domain? If so does anyone know the password for this user or if I can safely reset it without causing issues?

Ryan


Ryan O’Connell CCIE Voice #13382
Systems Consultant
UNIS LUMIN - Technology Based Business Solutions
1201 5th Street SW, Suite 202
Calgary, Alberta, T2R 0Y6
IP Phone : 403.410.9272 x290
Tollfree    : 888.475.0432 x290
Mobile     : 403.990.1275
Fax          : 403.355.9949
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