[cisco-voip] Hi there, can't log into CallManager anymore after changing its IP address

[Jonathan Charles]

Yeah, it looks like the CCM service is not starting... did you try a
utils service start Cisco CallManager

Maybe it will return an error that is more interesting, if not, go to tac...


J

On Feb 9, 2008 5:05 PM, Ian Yap (iayap) <iayap at cisco.com> wrote:
>
>
> Hi everyone,
>
> I have a CUCM 6.0.1.1000-37 , and I had initially configured to a static IP
> Address, and it was working fine.
>
> However, I had to change that later on to another static IP address, so I
> went first to the Server(menu) to change the IP address, and then I went to
> the CUCM CLI and used set network eth0 to change the IP, and rebooted the
> machine.
>
> But now, I can't log into the web administration UI. There is no error
> message when I click "Login" and the page just refreshes. I suspect there is
> a database problem. So I went to the CLI and I tried to do "run sql select *
> from device" and I get the error message :
>
> "  Failed to get Connection.Connector(NOT CONNECTED:
> Driver=com.informix.jdbc.IfxDriver;)   "
>
> Next, I did "utils service list" and I see :
>
> Requesting service status, please wait...
> System NTP [STARTED]
> System SSH [STARTED]
> Service Manager is running
> Getting list of all services
> >> Return code = 0
> A Cisco DB[STOPPED]  Component is not running
> A Cisco DB Replicator[STARTED]
> Cisco AMC Service[STOPPED]  Component is not running
> Cisco AXL Web Service[STARTED]
> Cisco Bulk Provisioning Service[STARTED]
> Cisco CAR Scheduler[STARTED]
> Cisco CAR Web Service[STARTED]
> Cisco CDP[STARTED]
> Cisco CDP Agent[STARTED]
> Cisco CDR Agent[STOPPED]  Component is not running
> Cisco CDR Repository Manager[STOPPED]  Component is not running
> Cisco CTIManager[STARTED]
> Cisco CTL Provider[STARTED]
> Cisco CallManager[STOPPED]  Component is not running
> Cisco CallManager Admin[STARTED]
> Cisco CallManager Attendant Console Server[STARTED]
> Cisco CallManager Cisco IP Phone Services[STARTED]
> Cisco CallManager Personal Directory[STARTED]
> Cisco CallManager SNMP Service[STARTED]
> Cisco CallManager Serviceability[STARTED]
> Cisco CallManager Serviceability RTMT[STARTED]
> Cisco Certificate Authority Proxy Function[STARTED]
> Cisco Certificate Expiry Monitor[STARTED]
> Cisco DHCP Monitor Service[STARTED]
> Cisco DRF Local[STARTED]
> Cisco DRF Master[STARTED]
> Cisco Database Layer Monitor[STARTED]
> Cisco Dialed Number Analyzer[STARTED]
> Cisco DirSync[STARTED]
> Cisco Electronic Notification[STARTED]
> Cisco Extended Functions[STARTED]
> Cisco Extension Mobility[STARTED]
> Cisco Extension Mobility Application[STARTED]
> Cisco IP Manager Assistant[STARTED]
> Cisco IP Voice Media Streaming App[STARTED]
> Cisco License Manager[STARTED]
> Cisco Log Partition Monitoring Tool[STARTED]
> Cisco Messaging Interface[STARTED]
> Cisco RIS Data Collector[STARTED]
> Cisco RTMT Reporter Servlet[STARTED]
> Cisco SOAP - CDRonDemand Service[STARTED]
> Cisco Serviceability Reporter[STARTED]
> Cisco Syslog Agent[STARTED]
> Cisco TAPS Service[STARTED]
> Cisco Tftp[STARTED]
> Cisco Tomcat[STARTED]
> Cisco Tomcat Stats Servlet[STARTED]
> Cisco Trace Collection Service[STARTED]
> Cisco Trace Collection Servlet[STARTED]
> Cisco Unified Mobile Voice Access Service[STARTED]
> Cisco WebDialer Web Service[STARTED]
> Host Resources Agent[STARTED]
> MIB2 Agent[STARTED]
> Native Agent Adapter[STARTED]
> SNMP Master Agent[STARTED]
> SOAP -Log Collection APIs[STARTED]
> SOAP -Performance Monitoring APIs[STARTED]
> SOAP -Real-Time Service APIs[STARTED]
> System Application Agent[STARTED]
> Primary Node =true
>
> Can someone tell me how I can fix this issue? It looks like I might have to
> modify the CallManager database directly
>
>
> Thanks
>
>
> Ian S. Yap
>
>
>
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