[cisco-voip] CUPS 6.0 and UCCM 6.1

[Voice Noob]

Ok here is what I am trying to do. When I get an e-mail from Bob who is a
exchange and CUPC user I want to be able to click the Call button using the
CUPC plugin. The problem is it does not read the phone number from AD like
it "should". I say should because I don't know if the client does this or
not but if it doesn't then it is lack of functionality that should have been
thought out a little more. So when I click call it asks me for the number. I
put the 4 digit extension in and it automatically saves it as an outlook
contact locally. Now when I get another e-mail from Bob the Call button
already has his number because it is a local contact. While this gives the
illusion of working it is not a very good implementation because what if Bob
changes his number? Instead of updating the corporate active directory so
everyone gets the changes everyone will have a local contact for Bob  with
the old number.  Again outlook CONTACTS works fine.



On Wed, Feb 20, 2008 at 9:44 AM, Bill Talley <billt at aos5.com> wrote:

>  In 2007, I've noticed there's a "Dial" or "Call" button that pops up when
> you open a contact.  I was looking over someone's shoulder as I don't have
> it installed, so I didn't look to see if that button was tied to a TAPI
> service, or if you could change it to associate it to CUPC.   If you open a
> contact, can you enable the CUPC toolbar on that contact form?
>
>  ------------------------------
>  *From:* Voice Noob [mailto:voicenoob at gmail.com]
> *Sent:* Wednesday, February 20, 2008 9:40 AM
> *To:* Bill Talley
> *Cc:* Nick; cisco-voip at puck.nether.net; Motivator77 at gmx.de; Matt Slaga
> (US)
>
> *Subject:* Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
>
>   Sorry I see that now.
>
> In regards to not being able to dail from outlook this is something that
> needs to get looked at. You can't have a central directory of all of your
> users and then expect everyone to keep local copies of it within outlook to
> be able to dial from outlook. There needs to be a way to pull the phone
> number from the GAL so CUPC can dial from outlook.
> I am running outlook 2007.
>
> On Wed, Feb 20, 2008 at 8:31 AM, Bill Talley <billt at aos5.com> wrote:
>
> > His situation specifically referenced not having a desk phone.  You need
> > a UPC device to use it as a softphone.
> >
> > My experience is that you will also have a tftp error if you do not have
> > a UPC device, but it doesn't appear to be a requirement if not using
> > softphone and doesn't appear to be service affecting.
> >
> > In response to your question about using the GAL, I don't believe it can
> > be done with Outlook 2003, however, I not sure about Outlook 2007.
> >
> > *** Sent from a mobile device with very tiny keys.  Please excuse my
> > typos. ***
> >
> >
> > -----Original Message-----
> > From: "Voice Noob" <voicenoob at gmail.com>
> > To: "Bill Talley" <billt at aos5.com>
> > Cc: "Nick" <csvoip at googlemail.com>; "cisco-voip at puck.nether.net" <
> > cisco-voip at puck.nether.net>; "Motivator77 at gmx.de" <Motivator77 at gmx.de>;
> > "Matt Slaga (US)" <Matt.Slaga at us.didata.com>
> > Sent: 02/20/08 8:20 AM
> >
> > So you have to configure a UPC(USERNAME) for each user even if you are
> > not
> > going to use softphone or IP communicator?
> >
> > On Wed, Feb 20, 2008 at 6:34 AM, Bill Talley <billt at aos5.com> wrote:
> >
> > > Have you configured a Personal Communicator device type in Call
> > Manager?
> > >  The device name must be UPC{USERNAME} and must match the username
> > exactly,
> > > and be in all caps.
> > >
> > > For me, the RTMT has been an invaluable tool when troubleshooting
> > > authentication errors, tftp issues, etc with CUPS/CUPC.
> > >
> > >
> > >
> > > *** Sent from a mobile device with very tiny keys.  Please excuse my
> > > typos. ***
> > >
> > >
> > > -----Original Message-----
> > > From: "Nick" <csvoip at googlemail.com>
> > > To: "Voice Noob" <voicenoob at gmail.com>
> > > Cc: "Bill Talley" <billt at aos5.com>; "cisco-voip at puck.nether.net" <
> > > cisco-voip at puck.nether.net>; "Motivator77 at gmx.de" <Motivator77 at gmx.de
> > >;
> > > "Matt Slaga (US)" <Matt.Slaga at us.didata.com>
> > > Sent: 02/20/08 4:52 AM
> > > Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
> > >
> > > I believe you have to set up the
> >
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