[cisco-voip] CUPS 6.0 and UCCM 6.1

Wed Feb 20 16:58:45 EST 2008

Serious Medicine for the Defense R 

Do you have it synced to your LDAP server in the Presence Server? 

Application > Cisco Unified Personal Communicator > LDAP Server/LDAP
Profile

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voice Noob
Sent: Wednesday, February 20, 2008 4:54 PM
To: Bill Talley
Cc: cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1

Ok here is what I am trying to do. When I get an e-mail from Bob who is
a exchange and CUPC user I want to be able to click the Call button
using the CUPC plugin. The problem is it does not read the phone number
from AD like it "should". I say should because I don't know if the
client does this or not but if it doesn't then it is lack of
functionality that should have been thought out a little more. So when I
click call it asks me for the number. I put the 4 digit extension in and
it automatically saves it as an outlook contact locally. Now when I get
another e-mail from Bob the Call button already has his number because
it is a local contact. While this gives the illusion of working it is
not a very good implementation because what if Bob changes his number?
Instead of updating the corporate active directory so everyone gets the
changes everyone will have a local contact for Bob  with the old number.
Again outlook CONTACTS works fine.

On Wed, Feb 20, 2008 at 9:44 AM, Bill Talley <billt at aos5.com> wrote:

In 2007, I've noticed there's a "Dial" or "Call" button that pops up
when you open a contact.  I was looking over someone's shoulder as I
don't have it installed, so I didn't look to see if that button was tied
to a TAPI service, or if you could change it to associate it to CUPC.
If you open a contact, can you enable the CUPC toolbar on that contact
form?

John V. Weigand
Help Desk Support

Litigation Management, Inc.
300 Allen-Bradley Drive
Suite 200
Mayfield Heights, OH 44124

Tel: 
Fax: 440-484-2009
Cell: 
email: jvw at medicineforthedefense.com 

PRIVILEGE AND CONFIDENTIALITY NOTICE 

The information in this electronic mail is intended for the named recipients only. It may contain privileged and confidential material and may be protected under law by the Health Insurance Portability and Accountability Act. Any use of this information by anyone other than the intended receiver is prohibited. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying, or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to this electronic e-mail or by calling (800) 778-5424. Please delete it from your computer. Thank you.

From: Voice Noob [mailto:voicenoob at gmail.com] 

Sent: Wednesday, February 20, 2008 9:40 AM
To: Bill Talley
Cc: Nick; cisco-voip at puck.nether.net; Motivator77 at gmx.de; Matt Slaga
(US) 

Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1

Sorry I see that now.

In regards to not being able to dail from outlook this is something that
needs to get looked at. You can't have a central directory of all of
your users and then expect everyone to keep local copies of it within
outlook to be able to dial from outlook. There needs to be a way to pull
the phone number from the GAL so CUPC can dial from outlook. 

I am running outlook 2007.

On Wed, Feb 20, 2008 at 8:31 AM, Bill Talley <billt at aos5.com> wrote:

His situation specifically referenced not having a desk phone.  You need
a UPC device to use it as a softphone.

My experience is that you will also have a tftp error if you do not have
a UPC device, but it doesn't appear to be a requirement if not using
softphone and doesn't appear to be service affecting.

In response to your question about using the GAL, I don't believe it can
be done with Outlook 2003, however, I not sure about Outlook 2007.

*** Sent from a mobile device with very tiny keys.  Please excuse my
typos. ***

-----Original Message-----

From: "Voice Noob" <voicenoob at gmail.com>
To: "Bill Talley" <billt at aos5.com>
Cc: "Nick" <csvoip at googlemail.com>; "cisco-voip at puck.nether.net"
<cisco-voip at puck.nether.net>; "Motivator77 at gmx.de" <Motivator77 at gmx.de>;
"Matt Slaga (US)" <Matt.Slaga at us.didata.com>
Sent: 02/20/08 8:20 AM

So you have to configure a UPC(USERNAME) for each user even if you are
not
going to use softphone or IP communicator?

On Wed, Feb 20, 2008 at 6:34 AM, Bill Talley <billt at aos5.com> wrote:

> Have you configured a Personal Communicator device type in Call
Manager?
>  The device name must be UPC{USERNAME} and must match the username
exactly,
> and be in all caps.
>
> For me, the RTMT has been an invaluable tool when troubleshooting
> authentication errors, tftp issues, etc with CUPS/CUPC.
>
>
>
> *** Sent from a mobile device with very tiny keys.  Please excuse my
> typos. ***
>
>
> -----Original Message-----
> From: "Nick" <csvoip at googlemail.com>
> To: "Voice Noob" <voicenoob at gmail.com>
> Cc: "Bill Talley" <billt at aos5.com>; "cisco-voip at puck.nether.net" <
> cisco-voip at puck.nether.net>; "Motivator77 at gmx.de"
<Motivator77 at gmx.de>;
> "Matt Slaga (US)" <Matt.Slaga at us.didata.com>
> Sent: 02/20/08 4:52 AM
> Subject: Re: [cisco-voip] CUPS 6.0 and UCCM 6.1
>
> I believe you have to set up the

CONFIDENTIALITY NOTICE: This electronic mail transmission (including any
accompanying attachments) is intended solely for its authorized
recipient(s), and may contain confidential and/or legally privileged
information. If you are not an intended recipient, or responsible for
delivering some or all of this transmission to an intended recipient, be
aware that any review, copying, printing, distribution, use or
disclosure of the contents of this message is strictly prohibited. If
you have received this electronic mail message in error, please delete
it from your system without copying it, and contact sender immediately
by Reply e-mail, or by calling 913-307-2300, so that our address records
can be corrected.

Although this e-mail and any attachments are believed to be free of any
virus or other defect that might negatively affect any computer system
into which it is received and opened, it is the responsibility of the
recipient to ensure that it is virus free and no responsibility is
accepted by the sender for any loss or damage arising in any way in the
event that such a virus or defect exists.

CONFIDENTIALITY NOTICE: This electronic mail transmission (including any
accompanying attachments) is intended solely for its authorized
recipient(s), and may contain confidential and/or legally privileged
information. If you are not an intended recipient, or responsible for
delivering some or all of this transmission to an intended recipient, be
aware that any review, copying, printing, distribution, use or
disclosure of the contents of this message is strictly prohibited. If
you have received this electronic mail message in error, please delete
it from your system without copying it, and contact sender immediately
by Reply e-mail, or by calling 913-307-2300, so that our address records
can be corrected.

Although this e-mail and any attachments are believed to be free of any
virus or other defect that might negatively affect any computer system
into which it is received and opened, it is the responsibility of the
recipient to ensure that it is virus free and no responsibility is
accepted by the sender for any loss or damage arising in any way in the
event that such a virus or defect exists.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20080220/efb359f3/attachment-0001.html 