[cisco-voip] Call Park Monitoring

[Vince Loschiavo]

hmmm....

You are talking about "Directed call park"...

Not sure how to set that up in CCM6.x, but the proper way to monitor parked calls or any call for that matter (for the receptionist or power users) is through the Attendant Console.


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Vincent Loschiavo
Cisco Practice Director
Datacorp
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"Cisco Advanced Unified Communications Partner"
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-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jeff Mottishaw
Sent: Friday, February 22, 2008 3:25 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Call Park Monitoring

We have just migrated from CME to UCM6.0 and I need some configuration assistance. In CME we used the "park-slot" option, which allowed the receptionist to monitor parked calls on her 7960/7914 and see where calls are being parked.

Can someone please help me duplicate this functionality in UCM6? In the release notes for CallManager I found the info below, which appears to tell me that it is a possibility.

The Call Park feature allows users to park a call to a specific park slot. Users now also can have a busy-lamp-field (BLF) and speed-dial button that tells them whether or not the park slot is available. The feature is easily invoked by performing a transfer to the park slot.

Thanks in advance.

jeff
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