[cisco-voip] MoH for Cisco Unified Contact Centre

[Sechaba Mokoena]

Hi,

 

I'm having a problem with generating MoH for calls coming into Contact
Centre. After my Welcome Prompt is played there is a gap of silence
before the call is passed to an agent. This is only happening on
external calls from the PSTN. I created a WAV file that plays a ringing
tone, and used that as my Network and User Hold Audio Source. Calls
placed internally to Call Centre work fine. 

 

I have changed the Audio Source on my CTI ports, CTI Route Point and IP
Phones. Any suggestions?

 

Kind regards,

 

Sechaba Mokoena

Systems Engineer

Bytes Technology Group - Systems Integration


Tel : (+27) (11) 205-7000 |  Fax: (+27) (11) 205-7584  |  Cell : (+27)
84 798-6803 | msn:sechaba.mokoena at hotmail.com
<msn:sechaba.mokoena at hotmail.com> 
Web  : www.btgroup.co.za <http://www.btgroup.co.za>   |  Press Office :
www.itweb.co.za/office/bytes
<blocked::http://www.itweb.co.za/office/bytes>    |   Licensing :
www.purelicensing.co.za <blocked::http://www.purelicensing.co.za/>  

 

Bytes Systems Integration (Pty) Ltd : Registration No: 1995/012031/07
A subsidiary of Bytes Technology Group SA (Pty) Ltd,   In association
with KAGISO
P O Box 5905, Halfway House, 1685, Midrand;  Bytes Business Park, Block
B, 241 Third Road, Halfway Gardens, Midrand, South Africa 

E-Mail Disclaimer: http://www.altron.co.za/email.asp
<blocked::blocked::http://www.altron.co.za/email.asp>  or phone: (+27)
(11) 205-7000

 


The information contained in this message and or attachments is intended
only for the person or entity to which it is addressed and may contain
confidential and/or privileged material.  Any review, retransmission,
dissemination or other use of, or taking of any action in reliance upon,
this information by persons or entities other than the intended recipient
is prohibited. If you received this in error, please contact the sender and
delete the material from any system and destroy any copies.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20080704/a79dc225/attachment.html>