[cisco-voip] MoH for Cisco Unified Contact Centre

[Peter Slow]

how do you know that the silence is caused by MoH? Did the calls
placed internally have the problem before, and start working after the
MoH file you made, or do they just not have the pause?

-Peter

On Fri, Jul 4, 2008 at 4:57 AM, Sechaba Mokoena
<Sechaba.Mokoena at btgroup.co.za> wrote:
> Hi,
>
>
>
> I'm having a problem with generating MoH for calls coming into Contact
> Centre. After my Welcome Prompt is played there is a gap of silence before
> the call is passed to an agent. This is only happening on external calls
> from the PSTN. I created a WAV file that plays a ringing tone, and used that
> as my Network and User Hold Audio Source. Calls placed internally to Call
> Centre work fine.
>
>
>
> I have changed the Audio Source on my CTI ports, CTI Route Point and IP
> Phones. Any suggestions?
>
>
>
> Kind regards,
>
>
>
> Sechaba Mokoena
>
> Systems Engineer
>
> Bytes Technology Group - Systems Integration
>
> Tel : (+27) (11) 205-7000 |  Fax: (+27) (11) 205-7584  |  Cell : (+27) 84
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