[cisco-voip] MoH for Cisco Unified Contact Centre

[Chuck]

Does MOH work for PSTN callers in general? What if you assign a test
phone to the ringback music for network hold and test it does it play
it or does it play silence.

Usually silence is played when a source isn't selected usually on the DP level.



On Fri, Jul 4, 2008 at 1:57 AM, Sechaba Mokoena
<Sechaba.Mokoena at btgroup.co.za> wrote:
> Hi,
>
>
>
> I'm having a problem with generating MoH for calls coming into Contact
> Centre. After my Welcome Prompt is played there is a gap of silence before
> the call is passed to an agent. This is only happening on external calls
> from the PSTN. I created a WAV file that plays a ringing tone, and used that
> as my Network and User Hold Audio Source. Calls placed internally to Call
> Centre work fine.
>
>
>
> I have changed the Audio Source on my CTI ports, CTI Route Point and IP
> Phones. Any suggestions?
>
>
>
> Kind regards,
>
>
>
> Sechaba Mokoena
>
> Systems Engineer
>
> Bytes Technology Group - Systems Integration
>
> Tel : (+27) (11) 205-7000 |  Fax: (+27) (11) 205-7584  |  Cell : (+27) 84
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