[cisco-voip] MoH for Cisco Unified Contact Centre

[Jonathan Charles]

Then you get beeps... silence usually means the MOH source can't get
to the destination.

Is it mutlicast?



Jonathan

On Sun, Jul 6, 2008 at 7:49 PM, Chuck <mechuckwow at gmail.com> wrote:
> Does MOH work for PSTN callers in general? What if you assign a test
> phone to the ringback music for network hold and test it does it play
> it or does it play silence.
>
> Usually silence is played when a source isn't selected usually on the DP level.
>
>
>
> On Fri, Jul 4, 2008 at 1:57 AM, Sechaba Mokoena
> <Sechaba.Mokoena at btgroup.co.za> wrote:
>> Hi,
>>
>>
>>
>> I'm having a problem with generating MoH for calls coming into Contact
>> Centre. After my Welcome Prompt is played there is a gap of silence before
>> the call is passed to an agent. This is only happening on external calls
>> from the PSTN. I created a WAV file that plays a ringing tone, and used that
>> as my Network and User Hold Audio Source. Calls placed internally to Call
>> Centre work fine.
>>
>>
>>
>> I have changed the Audio Source on my CTI ports, CTI Route Point and IP
>> Phones. Any suggestions?
>>
>>
>>
>> Kind regards,
>>
>>
>>
>> Sechaba Mokoena
>>
>> Systems Engineer
>>
>> Bytes Technology Group - Systems Integration
>>
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