[cisco-voip] MoH for Cisco Unified Contact Centre

[Sechaba Mokoena]

Hi,

I've managed to sort the problem out. I reset the gateway and the problem was rectified. It's strange because I had reset the gateway before. Anyway, thanks for the assistance.

Kind regards,

Sechaba Mokoena
Systems Engineer
Bytes Technology Group - Systems Integration

Tel : (+27) (11) 205-7000 |  Fax: (+27) (11) 205-7584  |  Cell : (+27) 84 798-6803 | msn:sechaba.mokoena at hotmail.com
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A subsidiary of Bytes Technology Group SA (Pty) Ltd,   In association with KAGISO
P O Box 5905, Halfway House, 1685, Midrand;  Bytes Business Park, Block B, 241 Third Road, Halfway Gardens, Midrand, South Africa 
E-Mail Disclaimer: http://www.altron.co.za/email.asp or phone: (+27) (11) 205-7000


-----Original Message-----
From: Jonathan Charles [mailto:jonvoip at gmail.com] 
Sent: Monday, July 07, 2008 4:52 AM
To: Chuck
Cc: Sechaba Mokoena; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] MoH for Cisco Unified Contact Centre

Then you get beeps... silence usually means the MOH source can't get
to the destination.

Is it mutlicast?



Jonathan

On Sun, Jul 6, 2008 at 7:49 PM, Chuck <mechuckwow at gmail.com> wrote:
> Does MOH work for PSTN callers in general? What if you assign a test
> phone to the ringback music for network hold and test it does it play
> it or does it play silence.
>
> Usually silence is played when a source isn't selected usually on the DP level.
>
>
>
> On Fri, Jul 4, 2008 at 1:57 AM, Sechaba Mokoena
> <Sechaba.Mokoena at btgroup.co.za> wrote:
>> Hi,
>>
>>
>>
>> I'm having a problem with generating MoH for calls coming into Contact
>> Centre. After my Welcome Prompt is played there is a gap of silence before
>> the call is passed to an agent. This is only happening on external calls
>> from the PSTN. I created a WAV file that plays a ringing tone, and used that
>> as my Network and User Hold Audio Source. Calls placed internally to Call
>> Centre work fine.
>>
>>
>>
>> I have changed the Audio Source on my CTI ports, CTI Route Point and IP
>> Phones. Any suggestions?
>>
>>
>>
>> Kind regards,
>>
>>
>>
>> Sechaba Mokoena
>>
>> Systems Engineer
>>
>> Bytes Technology Group - Systems Integration
>>
>> Tel : (+27) (11) 205-7000 |  Fax: (+27) (11) 205-7584  |  Cell : (+27) 84
>> 798-6803 | msn:sechaba.mokoena at hotmail.com
>> Web  : www.btgroup.co.za  |  Press Office : www.itweb.co.za/office/bytes
>> |   Licensing : www.purelicensing.co.za
>>
>>
>>
>> Bytes Systems Integration (Pty) Ltd : Registration No: 1995/012031/07
>> A subsidiary of Bytes Technology Group SA (Pty) Ltd,   In association with
>> KAGISO
>> P O Box 5905, Halfway House, 1685, Midrand;  Bytes Business Park, Block B,
>> 241 Third Road, Halfway Gardens, Midrand, South Africa
>>
>> E-Mail Disclaimer: http://www.altron.co.za/email.asp or phone: (+27) (11)
>> 205-7000
>>
>>
>>
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