[cisco-voip] MoH for Cisco Unified Contact Centre

[Wilusz, Mike]

?
Sechaba,
 
Is this a new install?  I recently did an IPCCX install and had a similar issue.  We could get MoH working internally but not from the PSTN.  After some back and forth with TAC (rebuilding MoH source, restarting some services, verifying gateway configuration), we ended up rebooting the CUCM and it resolved the issue.  I hate it when that's the resolution, but this happened a couple months ago and has been working ever since without issue.  This was IPCCX 5.01 w/ CUCM 6.0(1).  You may not be having the same issue, but if you're not in production yet it may be worthwhile to try a reboot to see if that resolves it.  
 
Mike Wilusz, CCNA
Networking Systems Programmer
The Golub Corporation / Price Chopper Supermarkets

________________________________

From: cisco-voip-bounces at puck.nether.net on behalf of Chuck
Sent: Sun 7/6/2008 8:49 PM
To: Sechaba Mokoena
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] MoH for Cisco Unified Contact Centre



Does MOH work for PSTN callers in general? What if you assign a test
phone to the ringback music for network hold and test it does it play
it or does it play silence.

Usually silence is played when a source isn't selected usually on the DP level.



On Fri, Jul 4, 2008 at 1:57 AM, Sechaba Mokoena
<Sechaba.Mokoena at btgroup.co.za> wrote:
> Hi,
>
>
>
> I'm having a problem with generating MoH for calls coming into Contact
> Centre. After my Welcome Prompt is played there is a gap of silence before
> the call is passed to an agent. This is only happening on external calls
> from the PSTN. I created a WAV file that plays a ringing tone, and used that
> as my Network and User Hold Audio Source. Calls placed internally to Call
> Centre work fine.
>
>
>
> I have changed the Audio Source on my CTI ports, CTI Route Point and IP
> Phones. Any suggestions?
>
>
>
> Kind regards,
>
>
>
> Sechaba Mokoena
>
> Systems Engineer
>
> Bytes Technology Group - Systems Integration
>
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