[cisco-voip] Total Call Recording

[Jimmy Pale]

I have a customer that wants to be able to record calls at the gateway level
and record the entire call. The recording solutions I know of for Cisco all
record at the phone level and separate recordings when call are transferred,
conferenced, etc. This customer wants the entire call recorded, essentially
the channel on the PRI when the call comes in. The call should be recorded
from the time the call rings in or out, during hold, IVR menus, Unity
CallHandlers, etc. Of course, they still want to tie the CDR information
back to the calls that are recorded. Does anyone know of a solution out
there that already does this?

 

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