[cisco-voip] SKILLS REPORT: QUEUES : CSD

[Bryan Nowak]

Is there a Goto step inside the Queued branch of your Select Resource step for the CSQ(s) with the problem? 
  ----- Original Message ----- 
  From: David Toledo 
  To: cisco-voip at puck.nether.net 
  Sent: Thursday, July 03, 2008 2:42 PM
  Subject: Re: [cisco-voip] SKILLS REPORT: QUEUES : CSD


   

  If would I have some scripting error why in my other supervisor queue is not showing the same amount of queues

  Cannot be scripting for each single CSD is not making any sense.

   

  Thanks

   

  David


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  From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matt Slaga (US)
  Sent: Thursday, July 03, 2008 3:07 PM
  To: David Toledo; cisco-voip at puck.nether.net
  Subject: Re: [cisco-voip] SKILLS REPORT: QUEUES : CSD

   

  If it is showing 20 people in the queue but no one is currently calling, then most likely you have a scripting error where it is not counting the call as handled.

   

  From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of David Toledo
  Sent: Thursday, July 03, 2008 3:03 PM
  To: cisco-voip at puck.nether.net
  Subject: [cisco-voip] SKILLS REPORT: QUEUES : CSD

   

  Hi

   

  Just happened again why and how my queues are showing 20 plus in CSD -> Skills -> Reports -> queues?

   

  If I do not had any one in the line why is the queues growing and is not clearing after the line is drop

   

  There is any reason why how to prevent that is confusing.

   

   

  Thanks

  David

  CCM V5



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