[cisco-voip] Unity 5 UM fith Exchange 2007

[James Buchanan]

Is this the first Unity server these users have been homed to? There is
an issue when moving mailboxes from one Unity server to the other that
shows this exact same symptom. The workaround is to reboot the Unity
server. 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ian du Preez
Sent: Wednesday, July 09, 2008 5:08 PM
To: Ryan West
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity 5 UM fith Exchange 2007

 

 

I checked that, but not the problem. I made sure there were at least a
few messages in the inbox as unread.

 

Thanks for the help



 

On 7/9/08, Ryan West <rwest at zyedge.com> wrote: 

How about reading pane being opened?

Sent from my Windows Mobile(r) phone.

________________________________

From: Ian du Preez <iandupreez at gmail.com>
Sent: Wednesday, July 09, 2008 16:46
To: Ryan Ratliff <rratliff at cisco.com>
Cc: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Unity 5 UM fith Exchange 2007

Definitely the inbox.  

I've seen that one before as one of my clients had outlook rules moving
al new mail to folders.

 

Thanks

Ian


 

On 7/9/08, Ryan Ratliff <rratliff at cisco.com> wrote: 

Are you sure it's the Exchange Inbox and not some sub-folder Outlook is
automatically moving the message to?  AFAIK Unity only looks at messages
in the Inbox. 

 

-Ryan

 

On Jul 9, 2008, at 4:11 PM, Ian du Preez wrote:

 

I have checked, thanks James.

All the users inherit and I can see the rights on them.

 

I checked this when I couldn't import one of the users. It didn't have
the inherit permissions tick on.

 

Any other ideas guys?

 

What bothers me is that I don't get any event errors and the whole
system looks normal exept, from the phone I don't get MWI's and trying
to retrieve messages it sais there are none.

 

 


 

On 7/9/08, James Buchanan <jbuchanan at ctiusa.com> wrote: 

Hello,

 
 

Make sure that the users are inheriting the rights from their respective
OUs in AD.

 
 

Thanks,

 
 

James

 
 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ian du Preez
Sent: Wednesday, July 09, 2008 11:09 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Unity 5 UM fith Exchange 2007

 
 

Hi all

I installed Unity 5 UM with Exchange 2007 running on a cluster. Exchange
SP1 installed.

Everything went ok and Unity is now running with no errors in the event
log. I have imported over 100 users from exchange with no problems. When
I leave a message, the user gets the VM in his outlook inbox, but
nothing happens on the phone. I checked Unity and it is not passing the
MWI-on digits to the CCM.  Dialling the MWI-on and off numbers on the
phone turns it on and off.

While there are unread VM message is in the outlook inbox, I press the
messages button on the phone to access VM and it replies, saying there
are no voice messages.

I used the MBXsuite tool. Attached is the outcome. It doesn't give any
errors in the log file.

I cannot find TABLE_ROW_ADDED or TABLE_ROW_MODIFIED in the file.

I have followed my exact same steps as I have done before with the same
type of installation. In that installation everything worked fine.

I downloaded the latest Permissions Wizard and it ran with no issues. I
gave the Unity accounts specific Send-as Receive-as rights.

Any ideas ?

Thanks

Ian

 

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