[cisco-voip] Unity 5 UM fith Exchange 2007

[Justin Steinberg]

open a tac case and request unity 5 ES 48 and see if some e2k7 clustering
bug fixes square you away.

On Fri, Jul 11, 2008 at 2:59 AM, Ian du Preez <iandupreez at gmail.com> wrote:

> Thanks
>
> Checked again today. There are 2 servers in the cluster, the one Unity
> partners with is the Virtual Exchange.
> I have no Exchange servers outside the cluster to point to.
>
>
>
> On 7/10/08, Rasim Duric <rduric at uoguelph.ca> wrote:
>>
>>  Your partner Exchange server should be either the Virtual Exchange
>> server in the cluster  or an Exchange 2007 server outside the cluster.
>>
>>
>>
>>
>> http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/requirements/50cusysreq.html#wp472839
>>
>>
>>
>> Rasim Duric
>>
>> Network Analyst (CCS)
>>
>> University of Guelph
>>
>> Guelph, N1G 2W1, ON
>>
>> 519-824-4120x53146
>>
>> rduric at uoguelph.ca
>>
>>
>>
>> *From:* cisco-voip-bounces at puck.nether.net [mailto:
>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Ian du Preez
>> *Sent:* July-10-08 4:53 AM
>> *To:* James Buchanan
>> *Cc:* cisco-voip at puck.nether.net
>> *Subject:* Re: [cisco-voip] Unity 5 UM fith Exchange 2007
>>
>>
>>
>> Yes it is the first Unity server in on the domain and the site.
>>
>> I have rebooted the server several times, with no luck.
>>
>>
>>
>> Can it have something to do with Exchange 2007 being on a cluster ?
>>
>>
>>
>>
>>
>> On 7/9/08, *James Buchanan* <jbuchanan at ctiusa.com> wrote:
>>
>> Is this the first Unity server these users have been homed to? There is an
>> issue when moving mailboxes from one Unity server to the other that shows
>> this exact same symptom. The workaround is to reboot the Unity server.
>>
>>
>>
>> *From:* cisco-voip-bounces at puck.nether.net [mailto:
>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Ian du Preez
>> *Sent:* Wednesday, July 09, 2008 5:08 PM
>> *To:* Ryan West
>> *Cc:* cisco-voip at puck.nether.net
>>
>> *Subject:* Re: [cisco-voip] Unity 5 UM fith Exchange 2007
>>
>>
>>
>>
>>
>> I checked that, but not the problem. I made sure there were at least a few
>> messages in the inbox as unread.
>>
>>
>>
>> Thanks for the help
>>
>>
>>
>>
>>
>> On 7/9/08, *Ryan West* <rwest at zyedge.com> wrote:
>>
>> How about reading pane being opened?
>>
>> Sent from my Windows Mobile(R) phone.
>>  ------------------------------
>>
>> *From: *Ian du Preez <iandupreez at gmail.com>
>> *Sent: *Wednesday, July 09, 2008 16:46
>> *To: *Ryan Ratliff <rratliff at cisco.com>
>> *Cc: *cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
>> *Subject: *Re: [cisco-voip] Unity 5 UM fith Exchange 2007
>>
>> Definitely the inbox.
>>
>> I've seen that one before as one of my clients had outlook rules moving al
>> new mail to folders.
>>
>>
>>
>> Thanks
>>
>> Ian
>>
>>
>>
>>
>> On 7/9/08, *Ryan Ratliff* <rratliff at cisco.com> wrote:
>>
>> Are you sure it's the Exchange Inbox and not some sub-folder Outlook is
>> automatically moving the message to?  AFAIK Unity only looks at messages in
>> the Inbox.
>>
>>
>>
>> -Ryan
>>
>>
>>
>> On Jul 9, 2008, at 4:11 PM, Ian du Preez wrote:
>>
>>
>>
>> I have checked, thanks James.
>>
>> All the users inherit and I can see the rights on them.
>>
>>
>>
>> I checked this when I couldn't import one of the users. It didn't have the
>> inherit permissions tick on.
>>
>>
>>
>> Any other ideas guys?
>>
>>
>>
>> What bothers me is that I don't get any event errors and the whole system
>> looks normal exept, from the phone I don't get MWI's and trying to retrieve
>> messages it sais there are none.
>>
>>
>>
>>
>>
>>
>>
>>
>> On 7/9/08, *James Buchanan* <jbuchanan at ctiusa.com> wrote:
>>
>> Hello,
>>
>>
>>
>>
>> Make sure that the users are inheriting the rights from their respective
>> OUs in AD.
>>
>>
>>
>>
>> Thanks,
>>
>>
>>
>>
>> James
>>
>>
>>
>>
>> *From:* cisco-voip-bounces at puck.nether.net [mailto:
>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Ian du Preez
>> *Sent:* Wednesday, July 09, 2008 11:09 AM
>> *To:* cisco-voip at puck.nether.net
>> *Subject:* [cisco-voip] Unity 5 UM fith Exchange 2007
>>
>>
>>
>>
>> Hi all
>>
>> I installed Unity 5 UM with Exchange 2007 running on a cluster. Exchange
>> SP1 installed.
>>
>> Everything went ok and Unity is now running with no errors in the event
>> log. I have imported over 100 users from exchange with no problems. When I
>> leave a message, the user gets the VM in his outlook inbox, but nothing
>> happens on the phone. I checked Unity and it is not passing the MWI-on
>> digits to the CCM.  Dialling the MWI-on and off numbers on the phone turns
>> it on and off.
>>
>> While there are unread VM message is in the outlook inbox, I press the
>> messages button on the phone to access VM and it replies, saying there are
>> no voice messages.
>>
>> I used the MBXsuite tool. Attached is the outcome. It doesn't give any
>> errors in the log file.
>>
>> I cannot find TABLE_ROW_ADDED or TABLE_ROW_MODIFIED in the file.
>>
>> I have followed my exact same steps as I have done before with the same
>> type of installation. In that installation everything worked fine.
>>
>> I downloaded the latest Permissions Wizard and it ran with no issues. I
>> gave the Unity accounts specific Send-as Receive-as rights.
>>
>> Any ideas ?
>>
>> Thanks
>>
>> Ian
>>
>>
>>
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>>
>>
>>
>>
>>
>>
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>>
>>
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