[cisco-voip] TCL script IVR scenario !!!

[Djokic Sinisa]

hi guys..

does anybody has an idea how to support the following IVR scenario with a
TCL script..

 

 

caller calls dedicated number..

IVR announces a prompt a asks caller to wait for the operator to answer the
call..after that call is transfered to specific number ( operator )..

so the caller doesn't have to enter any digit, just wait for operator to
answer after heared prompt..

 

 

 

well, with the app-b-acd-2.1.0.0.tcl, we have a drop-through-option to
handle the call to specific number without hearing a prompt or entering any
digits..

but, i didn't find any support for announcing the prompt and after specific
timeout ( 2-3 seconds ) transfering a call to operator..

when prompt is played, if nobody enters a digit, it loops..

 

 

in the its-CISCO.2.0.1.0.tcl scripy on the other hand, we almost have what
we want, but when prompts are played, timeout for tranfering a call to an
operator is too long - about 10 secs..

and i'm not shre can we alter that timeout and how..

 

 

anybody has an idea?..

 

 

thanx..

 

Sinisa Djokic 

System Engineer
CCNP,CCDA,CQS-CWLDS,CS-CIPTDS,CS-CIPCCES Cisco Certified

 




  

MDS Informaticki inzenjering
Bul. Arsenija Carnojevica 170
11070 Novi Beograd, Serbia
Tel: +381 11 2015 200, 2015 273
Fax: +381 11 3194 954
www.mds.rs
sdjokic at mds.rs

 

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