[cisco-voip] TCL script IVR scenario !!!

[Ryan West]

Sinisa,

The timer is either a param value that is set to its default or it is hard coded in the script.  You should be able to edit and re-upload the script if you need to change the hard coded value.

-ryan

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Djokic Sinisa
Sent: Monday, July 21, 2008 2:25 AM
To: 'cisco voip'
Subject: [cisco-voip] TCL script IVR scenario !!!


hi guys..
does anybody has an idea how to support the following IVR scenario with a TCL script..


caller calls dedicated number..
IVR announces a prompt a asks caller to wait for the operator to answer the call..after that call is transfered to specific number ( operator )..
so the caller doesn't have to enter any digit, just wait for operator to answer after heared prompt..



well, with the app-b-acd-2.1.0.0.tcl, we have a drop-through-option to handle the call to specific number without hearing a prompt or entering any digits..
but, i didn't find any support for announcing the prompt and after specific timeout ( 2-3 seconds ) transfering a call to operator..
when prompt is played, if nobody enters a digit, it loops..


in the its-CISCO.2.0.1.0.tcl scripy on the other hand, we almost have what we want, but when prompts are played, timeout for tranfering a call to an operator is too long - about 10 secs..
and i'm not shre can we alter that timeout and how..


anybody has an idea?..


thanx..

Sinisa Djokic
System Engineer
CCNP,CCDA,CQS-CWLDS,CS-CIPTDS,CS-CIPCCES Cisco Certified

[cid:image001.gif at 01C8EB0B.EB318D80]



MDS Informaticki inzenjering
Bul. Arsenija Carnojevica 170
11070 Novi Beograd, Serbia
Tel: +381 11 2015 200, 2015 273
Fax: +381 11 3194 954
www.mds.rs<http://www.mds.rs>
sdjokic at mds.rs<mailto:sdjokic at mds.rs>


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20080721/9a19cb71/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.gif
Type: image/gif
Size: 3522 bytes
Desc: image001.gif
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20080721/9a19cb71/attachment.gif>