[cisco-voip] TCL script IVR scenario !!!

Tue Jul 22 06:53:42 EDT 2008

Check:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/g
uide/40bacd.html
<BLOCKED::http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/confi
guration/guide/40bacd.html> 

George

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Djokic Sinisa
Sent: Tuesday, 22 July 2008 5:49 p.m.
To: 'Ryan West'; 'cisco voip'
Subject: Re: [cisco-voip] TCL script IVR scenario !!!

hi ryan..

that's the part of the problem..

i haven't found it as a param, so i'm not able to edit it..maybe i
haven't look on the right place..

so, if you or any of the crew know how to do it..

help is very apreciated..

:-)..

thanx..

Sinisa Djokic 

System Engineer
CCNP,CCDA,CQS-CWLDS,CS-CIPTDS,CS-CIPCCES Cisco Certified

MDS Informaticki inzenjering
Bul. Arsenija Carnojevica 170
11070 Novi Beograd, Serbia
Tel: +381 11 2015 200, 2015 273
Fax: +381 11 3194 954
www.mds.rs
sdjokic at mds.rs

________________________________

From: Ryan West [mailto:rwest at zyedge.com] 
Sent: Monday, July 21, 2008 2:30 PM
To: Djokic Sinisa; 'cisco voip'
Subject: RE: [cisco-voip] TCL script IVR scenario !!!

Sinisa,

The timer is either a param value that is set to its default or it is
hard coded in the script.  You should be able to edit and re-upload the
script if you need to change the hard coded value.

-ryan

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Djokic Sinisa
Sent: Monday, July 21, 2008 2:25 AM
To: 'cisco voip'
Subject: [cisco-voip] TCL script IVR scenario !!!

hi guys..

does anybody has an idea how to support the following IVR scenario with
a TCL script..

caller calls dedicated number..

IVR announces a prompt a asks caller to wait for the operator to answer
the call..after that call is transfered to specific number ( operator
)..

so the caller doesn't have to enter any digit, just wait for operator to
answer after heared prompt..

well, with the app-b-acd-2.1.0.0.tcl, we have a drop-through-option to
handle the call to specific number without hearing a prompt or entering
any digits..

but, i didn't find any support for announcing the prompt and after
specific timeout ( 2-3 seconds ) transfering a call to operator..

when prompt is played, if nobody enters a digit, it loops..

in the its-CISCO.2.0.1.0.tcl scripy on the other hand, we almost have
what we want, but when prompts are played, timeout for tranfering a call
to an operator is too long - about 10 secs..

and i'm not shre can we alter that timeout and how..

anybody has an idea?..

thanx..

Sinisa Djokic 

System Engineer
CCNP,CCDA,CQS-CWLDS,CS-CIPTDS,CS-CIPCCES Cisco Certified

MDS Informaticki inzenjering
Bul. Arsenija Carnojevica 170
11070 Novi Beograd, Serbia
Tel: +381 11 2015 200, 2015 273
Fax: +381 11 3194 954
www.mds.rs
sdjokic at mds.rs

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