[cisco-voip] Unity Connection with the Phone View feature

[Mike Hawley (AU)]

Hi, did you guys resolve this as I am not seeing the phoneview prompt on my phone when call gets delivered to VM.  I am using 7962G which is the newer release of 7961G so it should work, even thought not listed...?

I have followed all the recommendations set below and it still does not work...

One other thing - do you know if it works for Extension Mobility users?

All the best

Mike

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wilusz, Mike
Sent: Monday, 19 May 2008 2:21 AM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity Connection with the Phone View feature

Dave,

I have a very similar install running (same versions).  I have it working on 7961Gs as well.  Make sure that you have the "PhoneView" application user set up on the Communications Manager and that the credentials match between CUCM and Unity Connection.  If these match, you also have to make sure that the "PhoneView" user on CUCM has all the required handsets set as Controlled Devices.  Besides that, the only other setup is on Unity Connection, where under each user you have to enable Phone View (or set it up under the CoS).  On a per-user basis, you set this up under the user -> Edit -> Phone Menu.  You should see an option to Enable Phone View.

When I had the same issue as you it was because I had not set the phones as controlled devices under my "PhoneView" application user on CUCM.  But, any of the above may cause this.

Hope this helps!

Mike Wilusz, CCNA
Networking Systems Programmer
Price Chopper Supermarkets / The Golub Corporation

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of dschulz
Sent: Sunday, May 18, 2008 9:07 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Unity Connection with the Phone View feature

Hi Group -

Has anyone had success to get Phone View to work with Unity Connection?  I am using UC version 2.0(1) with CallManager 6.1.  Everything appears to work up to the point where it states, "Searching......there was a problem displaying messages on your phone, please contact your system administrator".  I am using a 7961G, which the documentation states that this is a supported phone.  Is there a special load needed?  Any help is appreciated.

Dave


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