[cisco-voip] Unity Connection with the Phone View feature

[Pat Hayes]

PhoneView refers to a few different features, including message locater and
message monitor which one are you trying to get to work? It sounds like
message monitor, which according to this feature comparison, is in Unity
only at the moment, not UC:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps2237/product_data_sheet0900aecd806bfc37_ps6509_Products_Data_Sheet.html

UC does have message locater, though, but that comes in to play when
browsing your messages while signed in.


On Wed, Jul 30, 2008 at 1:09 AM, Mike Hawley (AU) <Mike.Hawley at didata.com.au
> wrote:

>  Hi, did you guys resolve this as I am not seeing the phoneview prompt on
> my phone when call gets delivered to VM.  I am using 7962G which is the
> newer release of 7961G so it should work, even thought not listed...?
>
>
>
> I have followed all the recommendations set below and it still does not
> work...
>
>
>
> One other thing – do you know if it works for Extension Mobility users?
>
>
>
> All the best
>
>
>
> Mike
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Wilusz, Mike
> *Sent:* Monday, 19 May 2008 2:21 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Unity Connection with the Phone View feature
>
>
>
> Dave,
>
>
>
> I have a very similar install running (same versions).  I have it working
> on 7961Gs as well.  Make sure that you have the "PhoneView" application user
> set up on the Communications Manager and that the credentials match between
> CUCM and Unity Connection.  If these match, you also have to make sure that
> the "PhoneView" user on CUCM has all the required handsets set as *Controlled
> Devices*.  Besides that, the only other setup is on Unity Connection,
> where under each user you have to enable Phone View (or set it up under the
> CoS).  On a per-user basis, you set this up under the user -> Edit -> Phone
> Menu.  You should see an option to *Enable Phone View*.
>
>
>
> When I had the same issue as you it was because I had not set the phones as
> controlled devices under my "PhoneView" application user on CUCM.  But, any
> of the above may cause this.
>
>
>
> Hope this helps!
>
>
>
> Mike Wilusz, CCNA
>
> Networking Systems Programmer
>
> Price Chopper Supermarkets / The Golub Corporation
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *dschulz
> *Sent:* Sunday, May 18, 2008 9:07 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Unity Connection with the Phone View feature
>
>
>
> Hi Group -
>
>
>
> Has anyone had success to get Phone View to work with Unity Connection?  I
> am using UC version 2.0(1) with CallManager 6.1.  Everything appears to work
> up to the point where it states, "Searching......there was a problem
> displaying messages on your phone, please contact your system
> administrator".  I am using a 7961G, which the documentation states that
> this is a supported phone.  Is there a special load needed?  Any help is
> appreciated.
>
>
>
> Dave
>
>
>
>
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