[cisco-voip] IPCCX script holiday hours

[Ed Leatherman]

What problems are you having with the script from cisco? We have the same
scenario in a few call centers and used probably the same cisco script to
base them from.

One silly problem we had was the text editor our call center supervisor was
using to create the XML files was using fancy quotation marks and it was
causing all sorts of problems.. When I looked at the XML file to try to help
debug, it wasn't readily apparent what the problem was since the characters
weren't THAT much different at first glance.

On Wed, Jul 30, 2008 at 4:09 PM, Michael Muscat <michaelm at umcu.org> wrote:

>  I am using a CRS 4.0(4) Script for incoming calls as well as our Call
> Center Queue.  Currently for weeks where there is a holiday I am making that
> day of the week set to go to the CLOSED day.  What I am looking for is a way
> to preset our Holidays in the script that will send all calls on those days
> to the CLOSED part of the script, and still allow all calls on normal days
> to go to the OPEN part of the script.  Cisco gave me a sample script using a
> holiday.xml file, but try as I might I cannot get it to work.
>
>
>
> Thanks in advance,
>
>
>
> Mike
>



-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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