[cisco-voip] IPCCX script holiday hours

[Ryan West]

As Ed mentioned, you aren’t giving much to go on.  Are you calling to the HolidayCheck.aef script via a Call Subflow?  To my knowledge, the entire purpose of that script is to return a Boolean value based on the xml file that is defined in the script.  If it finds a match in that file, it’s a holiday, otherwise false.

-ryan

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: Wednesday, July 30, 2008 4:53 PM
To: Michael Muscat
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCCX script holiday hours

What problems are you having with the script from cisco? We have the same scenario in a few call centers and used probably the same cisco script to base them from.

One silly problem we had was the text editor our call center supervisor was using to create the XML files was using fancy quotation marks and it was causing all sorts of problems.. When I looked at the XML file to try to help debug, it wasn't readily apparent what the problem was since the characters weren't THAT much different at first glance.
On Wed, Jul 30, 2008 at 4:09 PM, Michael Muscat <michaelm at umcu.org<mailto:michaelm at umcu.org>> wrote:

I am using a CRS 4.0(4) Script for incoming calls as well as our Call Center Queue.  Currently for weeks where there is a holiday I am making that day of the week set to go to the CLOSED day.  What I am looking for is a way to preset our Holidays in the script that will send all calls on those days to the CLOSED part of the script, and still allow all calls on normal days to go to the OPEN part of the script.  Cisco gave me a sample script using a holiday.xml file, but try as I might I cannot get it to work.



Thanks in advance,



Mike



--
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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