[cisco-voip] Call Records in CM 3.3

[Matthew Loraditch]

We have an app integrating with CM, it pulls info from the sql logs and uses it to match up with its CRM records. The problem right now is CCM is recording the 9 dialed to get an outside line and the app trying to read the database only pulls the first 10 digits from the record and thus isn't matching any numbers to its own records. Is there a way to change what CCM records to eliminate the 9? The app developer is looking on their end to see what they can do, but asked me to see if we could change the way the data records.
Any help is appreciated!

Matthew Loraditch
Helion Automotive Technologies
10944 Beaver Dam Road, Suite A
Hunt Valley, MD 21030
mloraditch at heliontechnologies.com<mailto:jhammerbacker at heliontechnologies.com>
410-252-8830 (office)
443-541-1593 (fax)
visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!




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