[cisco-voip] Call Records in CM 3.3

[Ryan Ratliff]

Are you sending the 9 to your gateway?  If so then CM will always put that
into the CDR.
If you are not sending the 9 to the gateway then perhaps
finalCalledPartyNumber will have the number minus the 9.  I don't have a
server handy to test on or I'd double check.

-Ryan 

 

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Thursday, March 06, 2008 3:44 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Call Records in CM 3.3



We have an app integrating with CM, it pulls info from the sql logs and uses
it to match up with its CRM records. The problem right now is CCM is
recording the 9 dialed to get an outside line and the app trying to read the
database only pulls the first 10 digits from the record and thus isn't
matching any numbers to its own records. Is there a way to change what CCM
records to eliminate the 9? The app developer is looking on their end to see
what they can do, but asked me to see if we could change the way the data
records.

Any help is appreciated!

 

Matthew Loraditch

Helion Automotive Technologies

10944 Beaver Dam Road, Suite A

Hunt Valley, MD 21030

 <mailto:jhammerbacker at heliontechnologies.com>
mloraditch at heliontechnologies.com

410-252-8830 (office)

443-541-1593 (fax)

visit us at  <http://www.heliontechnologies.com/> www.heliontechnologies.com

Support Issue? Email  <mailto:support at heliontechnologies.com>
support at heliontechnologies.com for fast assistance!

 

 

 

 

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