[cisco-voip] Call Records in CM 3.3

[Lelio Fulgenzi]

When I did some experimenting, it was more like whatever the route pattern has is added to CDR, if there is some digit manipulation done in the route list/group/gateway that stuff is not in the CDR.

So for example, if you have a centrex lines that need a 9 and you have the 9 in the route pattern, it will be in your CDR. If you remove it from the route pattern and add it to the route list, then things will still work and they will not be in your CDR.

*crossmyfingers*

Lelio
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Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
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Java-Clavis-Domus Theorem: The ability to keep your hands on the home keys is inversely
related to the amount of caffeine ingested in the last 30 minutes. 

  ----- Original Message ----- 
  From: Ryan Ratliff 
  To: 'Matthew Loraditch' ; cisco-voip at puck.nether.net 
  Sent: Thursday, March 06, 2008 3:57 PM
  Subject: Re: [cisco-voip] Call Records in CM 3.3


  Are you sending the 9 to your gateway?  If so then CM will always put that into the CDR.
  If you are not sending the 9 to the gateway then perhaps finalCalledPartyNumber will have the number minus the 9.  I don't have a server handy to test on or I'd double check.
  -Ryan 





------------------------------------------------------------------------------
  From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
  Sent: Thursday, March 06, 2008 3:44 PM
  To: cisco-voip at puck.nether.net
  Subject: [cisco-voip] Call Records in CM 3.3


  We have an app integrating with CM, it pulls info from the sql logs and uses it to match up with its CRM records. The problem right now is CCM is recording the 9 dialed to get an outside line and the app trying to read the database only pulls the first 10 digits from the record and thus isn't matching any numbers to its own records. Is there a way to change what CCM records to eliminate the 9? The app developer is looking on their end to see what they can do, but asked me to see if we could change the way the data records.

  Any help is appreciated!

   

  Matthew Loraditch

  Helion Automotive Technologies

  10944 Beaver Dam Road, Suite A

  Hunt Valley, MD 21030

  mloraditch at heliontechnologies.com

  410-252-8830 (office)

  443-541-1593 (fax)

  visit us at www.heliontechnologies.com

  Support Issue? Email support at heliontechnologies.com for fast assistance!

   

   

   

   



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