[cisco-voip] Call manager 4.1 reports

Wed Mar 19 12:03:19 EDT 2008

The best reporting tool I've used is the one from Clarus
http://www.clarussystems.com  They also do a lot more so good if you want
the full management deal.

Tom Sparks
Taos Consulting

On Wed, Mar 19, 2008 at 8:47 AM, <cisco-voip-request at puck.nether.net> wrote:

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> Today's Topics:
>
>   1. Re: Call manager 4.1 reports (Wes Sisk)
>   2. Re: Call manager 4.1 reports (Voice Noob)
>   3. Re: Supported AV for CRS 5.0? (Scott Voll)
>   4. Re: Call and desktop recording (Avner Izhar)
>   5. Re: Supported AV for CRS 5.0? (Jonathan Charles)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Wed, 19 Mar 2008 11:25:08 -0400
> From: Wes Sisk <wsisk at cisco.com>
> Subject: Re: [cisco-voip] Call manager 4.1 reports
> To: "Perera, Manoj (GE, Corporate)" <manoj.perera at ge.com>
> Cc: cisco-voip at puck.nether.net
> Message-ID: <47E13054.1080201 at cisco.com>
> Content-Type: text/plain; charset="us-ascii"
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> ------------------------------
>
> Message: 2
> Date: Wed, 19 Mar 2008 10:34:00 -0500
> From: "Voice Noob" <voicenoob at gmail.com>
> Subject: Re: [cisco-voip] Call manager 4.1 reports
> To: "Wes Sisk" <wsisk at cisco.com>
> Cc: cisco-voip at puck.nether.net
> Message-ID:
>        <535625f70803190834l36070e51m5faa2d53d66531b4 at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> You should save yourself the time and spend a few bucks at
> http://www.cmreports.com/shop/ .
>
> I don't work for them but I use their product alot and it is great. It
> will
> document your system.
>
> On Wed, Mar 19, 2008 at 10:25 AM, Wes Sisk <wsisk at cisco.com> wrote:
>
> > You will not get this in a single report from CM.   IP address
> information
> > is stored in RIS / shared memory.  Only insight is DeviceListX.asp or
> > mmfspy from cmd prompt.  DN and device description are stored in
> different
> > tables in the (normalized) SQL database.
> >
> > you can get dn & phone from a route plan report ( ccmadmin, route plan,
> > route plan report)
> > you can then merge this information with devicelistx to match device
> names
> > to IP addresses
> >
> > /wes
> >
> > Perera, Manoj (GE, Corporate) wrote:
> >
> > Thanks you for the reply.
> > DN reports with description and IP address.
> >
> > MK
> >
> >  ------------------------------
> > *From:* Wes Sisk [mailto:wsisk at cisco.com <wsisk at cisco.com>]
> > *Sent:* Wednesday, March 19, 2008 11:04 PM
> > *To:* Perera, Manoj (GE, Corporate)
> > *Cc:* cisco-voip at puck.nether.net
> > *Subject:* Re: [cisco-voip] Call manager 4.1 reports
> >
> > what kind of reports, or what kind of information are you looking to
> > report on?
> > device reports
> > directory number (DN) reports
> > call detail record (CDR) reports
> > ...
> >
> > /Wes
> >
> > Perera, Manoj (GE, Corporate) wrote:
> >
> > All,
> > Does anyone knows good reporting tool for CCM 4.1?  I have used bellow
> > link to create device list but it display source .asp file rather than
> > readable format. Any information would be greatly appreciated.
> > https://ccmxxxxxxxx/ccmadmin/reports/DeviceListX.asp
> >
> > Thanks,
> > MK
> >
> >
> > ------------------------------
> >
> > _______________________________________________
> > cisco-voip mailing listcisco-voip at puck.nether
> .nethttps://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
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> ------------------------------
>
> Message: 3
> Date: Wed, 19 Mar 2008 08:42:54 -0700
> From: "Scott Voll" <svoll.voip at gmail.com>
> Subject: Re: [cisco-voip] Supported AV for CRS 5.0?
> To: "Jonathan Charles" <jonvoip at gmail.com>
> Cc: Cisco Voip List <cisco-voip at puck.nether.net>
> Message-ID:
>        <f84a38d30803190842sd133765p85e17970d3dc27b3 at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> from what I understand is cisco's stance is install it and if it works you
> good.  if not, then uninstall.
>
> Not exactly what I would like, but that's what I've heard.
>
> Scott
>
> On Wed, Mar 19, 2008 at 7:23 AM, Jonathan Charles <jonvoip at gmail.com>
> wrote:
>
> > What AV is supported for UCCX/CRS 5.0(1)sr2?
> >
> >
> >
> > Jonathan
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
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> ------------------------------
>
> Message: 4
> Date: Wed, 19 Mar 2008 08:44:31 -0700
> From: "Avner Izhar" <aizhar at ccbootcamp.com>
> Subject: Re: [cisco-voip] Call and desktop recording
> To: "Muneeb khan" <mmuneebkhan at gmail.com>
> Cc: cisco-voip at puck.nether.net
> Message-ID: <E76ACA8C13EF1847BC69538B522C3663F0B68E at nlimail.nlidomain>
> Content-Type: text/plain; charset="windows-1250"
>
> Hi Muneeb,
>
> Thanks for replying,
>
> Have you used screen recording/capturing as well?
>
> Any issues you experienced with it?
>
> Do you recommend it overall?
>
> -------------------------------------------
> thanks,
> Avner Izhar
> CCIE#15999 (Voice), CCVP, CCSI# 31623
> Technical Training Manager
> CCBOOTCAMP - A Cisco Sponsored Organization (SO)
> Email: aizhar at ccbootcamp.com
> Toll Free: 877-654-2243
> Direct: +1-702-968-5100 = Outside the USA
> FAX: +1-702-446-8012
> YES! We take Cisco Learning Credits!
> Training And Remote Racks: HYPERLINK "http://www.ccbootcamp.com/"
> http://www.ccbootcamp.com
>
>
>
>   _____
>
> From: Muneeb khan [mailto:mmuneebkhan at gmail.com]
> Sent: Wednesday, March 19, 2008 02:23
> To: Avner Izhar
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Call and desktop recording
>
>
> Dear Avner,
>
> yes i do have experience of working on NICE products with or without CM6
> (with other IP PABX like Alcatel, Avaya, Nortel etc).
>
> you can freely ask anything and it will be my pleasure to have discussion
> on that.
>
> regards
> Muneeb Khan
>
>
> On Wed, Mar 19, 2008 at 11:26 AM, Avner Izhar <HYPERLINK "mailto:
> aizhar at ccbootcamp.com"aizhar at ccbootcamp.com> wrote:
>
>
>
> Would appreciate if you could share your experience on any of the products
> that can perform call and desktop recording in a CM6 environment.
>
> With and without UCCX. Regular and thin clients.
>
> If you have used Nice, Verint, Witness, Telrex or others, please share
> your experience.
>
> -------------------------------------------
> thanks,
> Avner Izhar
> CCIE#15999 (Voice), CCVP, CCSI# 31623
> Technical Training Manager
> CCBOOTCAMP - A Cisco Sponsored Organization (SO)
> Email: HYPERLINK "mailto:aizhar at ccbootcamp.com"aizhar at ccbootcamp.com
> Toll Free: 877-654-2243
> Direct: +1-702-968-5100 = Outside the USA
> FAX: +1-702-446-8012
> YES! We take Cisco Learning Credits!
> Training And Remote Racks: HYPERLINK "http://www.ccbootcamp.com/"
> \nhttp://www.ccbootcamp.com
>
>
>
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> 08:10
>
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> 09:54
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> ------------------------------
>
> Message: 5
> Date: Wed, 19 Mar 2008 10:47:16 -0500
> From: "Jonathan Charles" <jonvoip at gmail.com>
> Subject: Re: [cisco-voip] Supported AV for CRS 5.0?
> To: "Scott Voll" <svoll.voip at gmail.com>
> Cc: Cisco Voip List <cisco-voip at puck.nether.net>
> Message-ID:
>        <5d093f9a0803190847v75c26f4pbf5be3314019cc2c at mail.gmail.com>
> Content-Type: text/plain; charset=ISO-8859-1
>
> That is a great idea...cuz it is just their call center, and they
> haven't been known to use violence in the past...
>
>
>
> Jonathan
>
> On Wed, Mar 19, 2008 at 10:42 AM, Scott Voll <svoll.voip at gmail.com> wrote:
> > from what I understand is cisco's stance is install it and if it works
> you
> > good.  if not, then uninstall.
> >
> > Not exactly what I would like, but that's what I've heard.
> >
> > Scott
> >
> >
> > On Wed, Mar 19, 2008 at 7:23 AM, Jonathan Charles <jonvoip at gmail.com>
> wrote:
> >
> > >
> > > What AV is supported for UCCX/CRS 5.0(1)sr2?
> > >
> > >
> > >
> > > Jonathan
> > > _______________________________________________
> > > cisco-voip mailing list
> > > cisco-voip at puck.nether.net
> > > https://puck.nether.net/mailman/listinfo/cisco-voip
> > >
> >
> >
>
>
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> End of cisco-voip Digest, Vol 53, Issue 204
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